Regional Product Support Manager (Western U.S.)
About The Position
Develon is looking for an experienced Regional Product Support Manager to join our dynamic and growing team! Who We Are Develon, headquartered in Suwanee, Georgia, markets the Develon brand of products which includes crawler excavators, wheel excavators, mini excavators, wheel loaders, articulated dump trucks, material handlers, log loaders, and attachments. With more than 160 equipment dealer locations in North America, Develon is known for its unmatched dedication to service, customer uptime, and durable, reliable products. We are working to achieve a ‘Global Leader in Infrastructure Solutions’ by improving products, technology, and business. We are proud of our products, people, cultural diversity, and professionalism within a national and global framework! Powered by innovation! For more information on Develon products, visit na.develon-ce.com. What You'll Do Supervise and manage an assigned group of District Product Support Managers. Responsible for the profitable revenue growth of the company’s parts and service business with the Develon network of dealers in North America. Responsible for technical assistance for assigned dealer regions.
Requirements
- Education Required: Bachelor’s degree strongly preferred
- Experience Required: 5-10 years
- Travel Required: 75% or more
- Electrical, Hydraulics, Diesel Engines, Emissions, Troubleshooting & Diagnostics
- Technical background
- Interpersonal skills
- Goal-oriented
- Must have assertive negotiation skills with a demonstrated ability to persuade
Responsibilities
- Manage a team of District Product Support Managers
- Conduct performance evaluations, interviews, hiring, training, and development for the DPSM team.
- Mentor and provide front-line support for the team.
- Guide parts and service growth for dealers in assigned regions.
- Track incremental parts and service growth
- Administer and control budget
- Manage commercial policy budget,
- Minimize the risk associated with dealer and customer issues
- Additional projects and responsibilities as assigned to best support team and company initiatives.
Benefits
- Competitive Compensation and Benefits Program
- Health, Dental, and Vision
- Generous Company 401(k) Match
- Free Telehealth Benefits
- Voluntary Supplemental Programs
- Career and Skill Development Support
- Make a direct impact on the success of the organization
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What This Job Offers
Job Type
Full-time
Career Level
Manager
