Regional Practice Lead - Residential Flex

Kraken Ltd. • New York, NY

12d • $150,000 - $220,000 • Onsite

About The Position

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. We have been licensing Kraken for over 4 years, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been setting a new standard for what business transformation can look like. This is a high-profile, senior leadership role responsible for the strategic direction, development, and delivery of our Residential Flexibility portfolio across North America. The individual will serve as both the face of the practice and the delivery leader, bridging the gap between high-level client strategy and technical execution. The Regional Practice Lead will manage and coach a growing internal team of Client Delivery Leads while maintaining a detailed, hands-on understanding of complex work streams and project dependencies. A key function is acting as the primary liaison between major clients and Kraken's product, technology, and operational teams. This requires deep technical and domain expertise to translate client needs, request new development, refine scalable solutions, and ensure successful client adoption of ways of working aligned with the Kraken platform. What you'll do: You will be managing a small team of Client Delivery Leads You will be managing the relationship with client counterparts (often product owners and business owners) You will be overseeing and influencing the delivery strategy for Residential Flexibility in North America You will be overseeing the tech development progress, escalations and resolutions with clients You will be the link into the wider Kraken ecosystem, hold relationships and understand how Kraken works in relation to the Residential Flexibility product You will determine and communicate client priorities internally Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform Supporting the engineering team to deliver product features Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have. This is a hands-on position with a regional delivery team working within the wider Kraken ecosystem. The expectation is to remain close to client as well as internal teams, and be well versed in the complexity and detail of the product. The role is North America based and your projects could be run from any state, travel is expected as part of this role. We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change. You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client. We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.

Requirements

• Experience in a regulated utilities environment
• Strong agile delivery experience
• Experience of product management and customer journeys
• Solid understanding of technology and associated trends
• Excellent communications, collaboration and presentation skills
• Strong influencing skills and ability to challenge traditional ways of thinking
• Experience of working with significant complex delivery pipelines for clients
• Patience - our clients are undergoing huge transformations that take time and require our understanding
• Technical mindset, experience in the energy supply sector and with customer journeys
• Degree qualified equivalent, with strong client delivery and/or product ownership experience
• Experience in client facing roles and stakeholder management
• Experience in managing technical product or projects
• Exceptional interpersonal skills
• Proficient in tools such as miro and office suite
• Passionate about leading, motivating and developing others
• Passionate about helping customers (without them, we don't exist)
• Passionate about technology (we are a tech business disrupting energy)
• Committed to sustainability (we are all about speeding up the shift to a more sustainable world)
• Open minded, flexible and adaptable (we are constantly growing, changing and evolving)
• Confident in decision making
• Supportive
• Approachable
• Inclusive
• Resilient, working well under pressure

Nice To Haves

• Residential flexibility experience is a plus
• Consulting experience is a plus
• Regulatory compliance experience is a plus

Responsibilities

• Managing a small team of Client Delivery Leads
• Managing the relationship with client counterparts (often product owners and business owners)
• Overseeing and influencing the delivery strategy for Residential Flexibility in North America
• Overseeing the tech development progress, escalations and resolutions with clients
• Being the link into the wider Kraken ecosystem, hold relationships and understand how Kraken works in relation to the Residential Flexibility product
• Determining and communicate client priorities internally
• Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform
• Supporting the engineering team to deliver product features
• Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have

Benefits

• Great medical , dental , and vision insurance options including FSAs.
• Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
• 401(k) plan with employer match.
• Parental leave. Biological, adoptive and foster parents are all eligible.
• Pre-tax commuter benefits.
• Flexible working environment : you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
• Equity Options : every Octopus employee owns part of the business. We're a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
• Modern office or co-working spaces depending on location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed