Regional Portfolio Manager

Charities Housing•San Jose, CA

1d•Hybrid

About The Position

Operating primarily throughout Santa Clara County with a home office in San Jose, Charities Housing's mission is to develop, own and manage the highest quality affordable housing for extremely low and very low-income individuals, families and those in our community with special needs. For over 30 years, through service enhanced property management and structured resident involvement, Charities Housing has fostered and supported the highest standards of human dignity in our communities. The culture at Charities embraces a respectful, diverse and empowered environment. We value a healthy work-life balance and encourage everyone to speak up and step up. Growth, mentorship and training are a priority for our teammates. We like to think outside the box and keep our entrepreneurial spirit alive and strong as the company continues to grow. We believe in working hard but also having fun along the way and celebrating our accomplishments. We are very collaborative and currently have team meetings every month to hear what others are working on. This keeps us all feeling connected and allows us to synergize and learn from others. This position offers a 4% of annual salary sign-on bonus for new hires! Under the direction of the Director of Property Operations, the Regional Portfolio Manager is responsible for providing professional and efficient operational oversight of a set of properties within the Charities Housing portfolio. The Regional Portfolio Manager is specifically responsible for strong fiscal performance, solid regulatory compliance, maintaining the physical integrity of each property, and developing a skilled and qualified onsite management team.

Requirements

Two or more years prior Regional Manager-level experience required
Ability to obtain Certified Financial Specialist (CFS) designation within six months.
Specific knowledge of Tax Credit rules and regulations
Prior experience supervising and developing staff.
Knowledge of property maintenance function and prioritization.
Demonstrated problem-solving and decision-making abilities.
Intermediate knowledge of Yardi and Excel.

Nice To Haves

B.A. degree preferred
Current Tax Credit Specialist (TCS) Certification, Certified Occupancy Specialist (COS) or Blended Occupancy Specialist (BOS) designation desired.
Current HUD knowledge preferred.
Lease up experience desired.
Rent Café knowledge helpful.
Experience working with Permanent Supportive Housing, Rapid Rehousing and/or at-risk populations preferred.

Responsibilities

Responsible for the efficient and cost-effective operation of all properties by maintaining 95% or higher occupancy, timely preventative maintenance and repairs, and adhering to budgets.
Manage a team of full-time employees at your designated sites (number of employees and sites are TBD)
Monitor monthly financial performance on properties to ensure that financial goals and budgets are met - including review of accounts receivable, individual property variances and cash flow, rent increases, and replacement reserves.
Knowledgeable in Tax Credit compliance standards, review files for accuracy and completeness.
Respond to auditors and audit findings.
Ensure that site and property office procedures are efficient, appropriate, and digital where possible.
Ensure property management staff follow company policies and procedures and adheres to funding and lender agreements.
Prepare for site audits and inspections as required, including attending said audits/inspections.
Timely referral of any legal issues to the attorneys, as well as timely follow-up and tracking.
Ensure evictions are processed in accordance with California tenant/landlord law and in compliance with regulatory guidelines, as well as fair housing policy guidelines.
May involve court appearances for eviction procedures.
Ensures and evaluates competitive bidding for services and repairs.
Approves site expenses according to company policy.
Ensure correct certification/recertification processes at properties.
Ensure YARDI is accurate and up to date: ledger accuracy, timely certification closeouts, timely move-outs and recordation of vacancies, on-notice tenants, new move-ins, etc.
Understand tenant related details that might be necessary for reporting.
Ensure correct and timely rent collection and posting at all properties.
Timely review and submission to bookkeeping of Security Deposit dispositions at all properties
Provide written reports for the Board on properties in the portfolio.
Monitor Reserve for Replacement Schedule and cost analysis for every property.
Propose replacement expenditures.
Coordinate with Facilities Manager, Asset Manager and or Capital project Manager for Capital Projects.
Collect, review, and prepare weekly operations reports from all properties (weekly call-in).
Maintain disaster recovery plan for each property.
With Director of Property Operations and other regional manager/s, ensure 24-hour emergency coverage for the CHDC portfolio.
Ensure compliance with Fair Housing law, including Reasonable Accommodation requests.
Review sampling of Lease Violation Notices, and review & approve all termination notices.
Process business license applications and timely renewals; process property Tier Certifications and Rent Stabilization Exemptions and payments timely; submit annual documentation or reports required by the host city, and related.
Other duties as assigned.