Regional Pool Technical Support Specialist – Southern California

Pentair•Los Angeles, CA

13d•$28 - $33•Remote

About The Position

Regional Pool Technical Support Specialist – Southern California At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life’s essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world. We have an opportunity for a Regional Pool Technical Support Specialist to join our Southern California team. You will provide expert over-the-phone support for pool equipment and systems for our top pool professionals.  In this role, you will assist in troubleshooting, diagnosing, and resolving technical issues remotely while determining when on-site service by a field technician is necessary.  Your focus will be delivering excellent customer service, ensuring fast resolution of technical problems, and supporting product performance in the field.  The ideal candidate will have a background in pool systems or similar industries such as HVAC, plumbing, or electrical systems.

Requirements

Experience in technical support, preferably in pool systems or related fields (HVAC, plumbing, electrical systems)
Strong problem-solving skills with the ability to troubleshoot and resolve technical issues over the phone
Excellent verbal communication and customer service skills
Ability to assess complex situations and determine the appropriate next steps
Proficiency in reading and understanding technical manuals and schematics
High level of attention to detail and organizational skills

Nice To Haves

Bilingual (English/Spanish) highly desired

Responsibilities

Provide phone-based technical support for pool products to high priority customers, including troubleshooting pumps, heaters, filters, and automation systems
Guide customers through problem diagnosis and resolution, ensuring clear communication and technical understanding
Assess when on-site support is and coordinate with field technicians to resolve more complex issues
Maintain detailed call logs and service records, tracking issues to ensure timely resolutions
Assist customers with product usage questions and provide expert advice on equipment maintenance, installation, and performance
Collaborate with sales, engineering, product management, and field support to enhance overall customer satisfaction