Regional Pharmacy Compliance Tech - Operations

Vital Care Infusion Services•Pittsburgh, PA

13h•Onsite

About The Position

Vital Care is a premier pharmacy franchise business with over 100 franchised Infusion pharmacies and clinics in 35 states, committed to creating an inclusive, growth-focused environment. The Regional Pharmacy Operations Compliance Technician provides ongoing operational, procedural, and sterile compounding support (education, training, competencies, and best practices) to the Franchise pharmacies. This role involves completing ongoing, onsite surveillance and monitoring of Franchise pharmacies, including pharmacy operations, nursing (if applicable), administrative/clerical, and sales, to ensure compliance with regulatory requirements and organizational policies and procedures. The Compliance Technician collects and reports on Franchise pharmacy performance using various tools and reports to the Regional Director of Pharmacy Operations for follow-up. They maintain communication with Vital Care Infusion corporate offices on infusion and specialty business, provide feedback on policy, process, and techniques to reinforce compliance with federal, state, and local regulations, and recommend improvements in the activities of all franchise pharmacy personnel, quality control, performance improvement procedures, monitoring, tracking, trending of outcomes, and education of support staff under the supervision of the Regional Director of Pharmacy Operations.

Requirements

The position requires up to 80% travel.
Excellent interactive and collaboration skills with employees, clinicians, referral sources, and consumers.
Certified Pharmacy Technician (CPHT) required.
Licensed/registered as required by the state Board of Pharmacy in state of residence.
Business and financial understanding of operating a profitable business.
Previous lead technician or supervisory experience.
Three years’ experience as a pharmacy technician with sterile compounding of medications.

Nice To Haves

Certified in Compounded Sterile Preparations preferred (CSPT).
Experience with management of pharmacy support personnel preferred.
Experience in the home infusion space (preferred for the 3 years experience as a pharmacy technician).

Responsibilities

Performance of pharmacy operations assessment activities assessing compliance with regulatory, accreditation and ethical standards and assuring activities are in accordance with organizational policies and procedures.
Review of pharmacy Performance Improvement and outcomes reporting and collection and monitoring, tracking and trending of results for continuous performance improvement.
Demonstrates sound operational knowledge, leadership, and stewardship attributing to the provision of support to the Franchise pharmacies driving key objectives and results.
Uses available resources to gather information on the appropriateness of activities related to medication dispensing, compounding of sterile preparations, equipment use, and patient management/monitoring in the home and alternate site of care.
Demonstrates understanding of USP 797/800 standards, accreditation standards, and current State Board of Pharmacy (BOP) regulations.
Observes, monitors, and assesses compliance with accreditation standards and performs Quality Site Assessments at franchise locations.
Acts as a resource to support franchise owners and staff, driving high-quality patient care and efficient operations at franchise locations.
Stays knowledgeable of current industry practices and incorporates them into the support provided throughout the organization.
Assists with employee orientation and preceptor responsibilities as needed.
Completes assignments as directed in a timely manner.
Reporting to the Regional Director of Pharmacy Operations, maintains effective communication, receives direction, and remains organized in completing reports, checklists and tools to ensure accurate details are clear to those intended.
Mentor team members including pharmacy technicians to promote competency, leadership, and growth and development.
Inspects and reports back on the physical maintenance and organization of the facility.
Operates effectively as a liaison between the Franchise ownership and the Vital Care corporate team.
Evaluates and collects information on key performance indicators and provides guidance and recommendations to the corporate teams and franchise pharmacies to support effective and efficient operations.
Collects data through onsite and remote observations and assessments and incorporates the collected data and KPIs into the defined data collection tools timely and accurately as outlined by the Vital Care Infusion Services leadership.
Recommends and monitors the monthly activities and identifies opportunities for improvement while partnering with the franchise pharmacy team members in developing and executing functional and lasting plans of corrective actions.
Orients and competencies employees who staff franchise pharmacy departments.
Operates as a resource for individual departments and Franchise employees in resolving questions, challenges, and activities to drive compliance and reduce risks to patients, team members, and the organization.
Upholds local, state, and federal regulations on the provision of health care by professionals.
Acts to implement and uphold company policies, procedures, and protocols in providing services to consumers.
Is responsible for the performance improvement process, develops plans, assesses, improves, and maintains the quality of the company’s management, operational, and other important internal processes and activities; assigns staff to performance improvement activities.

Benefits

Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
Paid time off, personal days, and company-paid holidays.
Paid Paternal Leave.
Volunteerism Days off.
Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
401(k) matching and tuition reimbursement.
Employee assistance programs include mental health, financial and legal.
Rewards programs offered by our medical carrier.
Professional development and growth opportunities.
Employee Referral Program.