Regional Performance Manager

. Crane Worldwide Logistics . • Groveport, OH

2d

About The Position

Essential Job Functions Interfaces with Operations staff to review operating procedures and maximize system efficiencies. Provides regular communication to site Operations and internal departments regarding operational issues, process flows, customer requirements, account-specific issues, etc. Includes analysis, insight, and recommendations. Serves as primary technical support for site database operations, such as Global Operating Systems (WM). Ensures operational system integrity, including setup and control processes. Responsible for training new team members in the field and communicating best practices at the branch level Analyzes processes, document process improvements and recommends improvements to the Technology team Implement standard operating procedures working with applicable department Manager, sales and effectively communicate with clients and vendors Troubleshoot service failures by establishing or updating client SOPs Identify resource allocation needs and communicate to management When applicable develop KPI to help measure process improvement Prepares technical reports by analyzing and summarizing information and trends Other duties as assigned Other Skills & Abilities Expert/Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) Strong interpersonal and communication skills (verbal, written, and comprehension) Highly motivated and energetic with a proven ability to work in a fast-paced and continually changing environment Must be able to operate independently and within a team environment Must be able to work with a technical and non-technical staff at all levels Excellent time management and organizational skills Demonstrates initiative and adaptability Physical Requirements Talking, hearing and using hands to operate computer equipment Vision abilities required by this job include close vision and the ability to adjust focus Job may require extended sitting or standing, use of standard office equipment Education & Experience Bachelor’s Degree from an accredited university required 4+ years of logistics/freight forwarding experience 1+ years of management experience 1+ years of project management experience Certification & Licenses Professional certification may be required in some areas WHY SHOULD YOU WORK FOR CRANE? At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work. We offer: Quarterly Incentive Plan 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use Excellent Medical, Dental and Vision benefits Tuition Reimbursement for education related to your job Employee Referral Bonuses Employee Recognition and Rewards Program Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities Employee Discounts Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates Come join the leader in logistics and take your career in the right direction. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We maintain a drug-free workplace and perform pre-employment substance abuse testing. This position requires the final candidate to successfully pass an E-Verify Check. More Information: http://www.dhs.gov/e-verify Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Requirements

• Expert/Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Strong interpersonal and communication skills (verbal, written, and comprehension)
• Highly motivated and energetic with a proven ability to work in a fast-paced and continually changing environment
• Must be able to operate independently and within a team environment
• Must be able to work with a technical and non-technical staff at all levels
• Excellent time management and organizational skills
• Demonstrates initiative and adaptability
• Bachelor’s Degree from an accredited university required
• 4+ years of logistics/freight forwarding experience
• 1+ years of management experience
• 1+ years of project management experience

Nice To Haves

• Professional certification may be required in some areas

Responsibilities

• Interfaces with Operations staff to review operating procedures and maximize system efficiencies.
• Provides regular communication to site Operations and internal departments regarding operational issues, process flows, customer requirements, account-specific issues, etc. Includes analysis, insight, and recommendations.
• Serves as primary technical support for site database operations, such as Global Operating Systems (WM).
• Ensures operational system integrity, including setup and control processes.
• Responsible for training new team members in the field and communicating best practices at the branch level
• Analyzes processes, document process improvements and recommends improvements to the Technology team
• Implement standard operating procedures working with applicable department Manager, sales and effectively communicate with clients and vendors
• Troubleshoot service failures by establishing or updating client SOPs
• Identify resource allocation needs and communicate to management
• When applicable develop KPI to help measure process improvement
• Prepares technical reports by analyzing and summarizing information and trends
• Other duties as assigned

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level