Regional Patient Advocate

Firstsource • Tupelo, MS

269d

About The Position

The Regional Patient Advocate will travel within an assigned region to provide additional coverage as needed, and to cover for Representatives who are ill, on vacation, on leave or out of the office for any reason. Must have valid driver's license. Due to the nature of this position and healthcare setting, up to date immunizations, including the COVID19 Vaccination, are required. This position is FULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within! The working hours are Monday to Friday from 8:30 am to 5 pm, with hours that could vary based on coverage needs.

Requirements

• High school diploma or GED is required.
• 1 - 3 years' experience with medical billing, medical coding, eligibility (government or hospital) or other pertinent medical experience is preferred.
• Must have reliable transportation to travel to multiple local facilities as needed.
• Basic personal computer skills are required.
• Ability to effectively work and communicate with coworkers, patients, outside agencies and hospital employees.
• Ability to present oneself in a professional and courteous manner at all times.
• Ability to stay on task with little or no supervision.
• Demonstrate initiative and creativity in fulfilling job responsibilities.
• Possess excellent organization skills.
• Ability to prioritize multiple tasks in a busy work environment.
• Reliability of task completion and follow-up.

Responsibilities

• Provide information and reports to client contact(s) to keep them up to date on progress.
• Possibly be assigned a small workload of accounts to resolve.
• Cover at facilities within an assigned region when the onsite representatives are out of the office.
• Screen patients referred for State, County and/or Federal eligibility assistance programs.
• Initiate the application process bedside when possible.
• Identify specific patient needs and assist them with an application for the appropriate agency for assistance.
• Introduce patients to Firstsource services and inform them that we will be contacting them on a regular basis about their progress.
• Lay the groundwork for the Patient Advocate Specialist to develop a positive relationship with the patient.
• Legibly record all patient information on the designated in-house screening sheet, and log account screening detail in Onsite Reporting Tool.
• Document the results of the screening in the hospital computer system.
• Inform designated hospital employee(s) of the availability of assistance for each patient in a timely manner.
• Conduct outside field work as required, including patient home visits to screen for eligibility of State, County, and Federal programs.
• Assist with other projects as assigned by management.

Benefits

• Medical
• Vision
• Dental
• 401K
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED