Regional Operations Specialist – Austin, Texas (Remote)
About The Position
As an Operations Specialist, you’ll be the go-to guru for our tech needs. From optimizing business software to keeping our Agents operating top-notch, you’ll ensure everything runs like clockwork, with a dash of innovation and urgency. From optimizing business applications, products and services to making sure to protect the business on a day to day. Tech Operations Master: Keep our business tools (WUPOS, Prepaid, Peripherals etc.) running like a dream, ensuring our sales team stay productive and happy. Data & System analytics support by observing trends when implementing new tech and products/solutions. Tech Support Hero: Solve day-to-day technical hiccups, whether it’s software woes or hardware failures. Front-End Fun: Help with basic hardware and system troubleshooting.
Requirements
- Bachelor’s degree and/or equivalent job experience are acceptable.
- Tech-Savvy: You’re great with IT systems, cloud solutions, networking, and web hosting.
- Software Wizard: You know your way around business tools like Power BI, ARC+, Snowflake, ServiceNow, SPLUNK and you can troubleshoot without breaking a sweat.
- Customer service skills: You work well with clients and have great communication skills.
- Quick Study: New tech doesn’t intimidate you. You love learning and mastering new tools.
- Fluency in English is required.
- Valid Driver’s License and a reliable vehicle are required as this position requires regular travel within a defined territory.
Nice To Haves
- Bilingual in English and Spanish highly preferred.
- Bilingual/bi-cultural experience is highly desired.
Responsibilities
- Optimizing business software
- Keeping Agents operating top-notch
- Optimizing business applications, products and services
- Protecting the business on a day to day
- Keep our business tools (WUPOS, Prepaid, Peripherals etc.) running like a dream
- Data & System analytics support by observing trends when implementing new tech and products/solutions
- Solve day-to-day technical hiccups, whether it’s software woes or hardware failures
- Help with basic hardware and system troubleshooting
Benefits
- Flexible Time off
- Medical, Dental and Life Insurance
- Parental Leave
- Global Adoption Assistance
- 401K plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
