Regional Operations Manager

Ministerial Association of California Counties ("MACC") • Colusa, CA

94d

About The Position

The Regional Operations Manager oversees the daily operations of PneumaCare services in assigned counties. This role ensures high-quality delivery of ECM, Community Supports, and wellness services by supervising frontline staff, coordinating logistics, and maintaining strong local partnerships. The Regional Operations Manager represents PneumaCare in county-level meetings and ensures services are responsive to community needs.

Requirements

• Bachelor’s degree in healthcare, social services, or related field preferred.
• Minimum 2 years’ supervisory or management experience in community health, housing, or social services.
• Familiarity with CalAIM, ECM, or Community Supports preferred.
• Strong organizational and relationship-building skills.

Nice To Haves

• Practical expertise, leadership ability, and community knowledge are recognized as strong qualifications in place of a degree.

Responsibilities

• Supervise Care Coordinators, CHWs, and local program staff.
• Oversee caseload assignments, enrollments, retention, and service delivery outcomes.
• Manage vans, scheduling, and logistics to ensure operational continuity.
• Ensure compliance with established workflows and protocols.
• Provide coaching, support, and performance feedback to assigned staff.
• Coordinate with the Training Coordinator and Program Development Manager to ensure staff complete NEO and ongoing training requirements.
• Support recruitment and onboarding of new staff.
• Serve as PneumaCare’s representative at local CoC meetings, homelessness councils, and countywide collaborations.
• Cultivate relationships with local agencies, healthcare providers, and housing partners.
• Respond to community needs and feedback to improve service delivery.
• Ensure staff follow Medi-Cal, CalAIM, HIPAA, and internal compliance standards.
• Submit county-level reports and updates to the Program Development Manager and Program Director.
• Support audit readiness by maintaining accurate documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree