Regional Operations Manager

Moore's Electrical & Mechanical•Ashland, VA

10d•$160,000

About The Position

Regional Operations Manager – Moore's Electrical & Mechanical Location: Ashland, VA Salary: $160,000 + Bonus Company Overview: Moore's Electrical & Mechanical is a 100% employee‑owned (ESOP) commercial and industrial HVAC/R, Plumbing, and Electrical services company serving Virginia and North Carolina since 1985. Our mission is to build people as well as buildings-doing all things with a servant's heart and leaving a positive, lasting impact. We vision employees to say Moore's is the best place they've ever worked, our customers to receive the best service they've ever had, and our communities to be strengthened by our work. Our values-Execute, Protect, Improve, and Character-drive every job we do. The Role: The Regional Operations Manager plays a pivotal role in the daily operations and long-term growth of the area service teams. This leader will oversee multiple offices and teams, leading the way in exemplifying our Moore's purpose and desired culture. This leader will promote excellence in caring for our employee partners, their safety, operational efficiency, team development, and customer service. This executive will lead and mentor Area Service Managers (ASMs) and Project Managers, collaborate with other Service leaders, and help drive both the financial and cultural success of the region. Responsible Office Locations: Warrenton, Richmond, Charlottesville, Portsmouth

Requirements

An undergraduate degree in engineering, business, or a related discipline is preferred.
A minimum professional experience base of 10-15 years is required, with proven experience in leading a service within a HVAC/R, electrical, or plumbing services (or a relatable service field), with regional, division or similar multi-branch location responsibility, where scaled growth and expansion was achieved.
Experience managing @$20 plus million revenue, with multiple branch locations, of a business, division, region or subsidiary would be highly preferred.
Proven experience managing multiple leaders or frontline supervisors.
Demonstrated success in leadership, operations, and customer service management.
Strong interpersonal, communication, and relationship-building skills.
Analytical thinker with effective problem-solving and decision-making abilities.
Strong organizational skills with the ability to prioritize and multi-task effectively.
Collaborative mindset, willing to support regional operations after hours as needed.
Proficiency in Microsoft Office Suite and other business software tools.
Demonstrated track record of establishing best practices and systems to support growth, while maintaining a commitment to integrity, safety, customer service and quality at all levels.
Demonstrated ability to take initiative and have a dedication to "details" is required.
Excellent analytical and abstract reasoning skills, plus excellent organization skills.
A proven track record of performance, where timelines are achieved, and deadlines are consistently met.
Detail oriented and driven to succeed.
Track record of a metric-based management style is required.
Excellent written and oral communication skills.
Track record of growing/developing leaders.

Nice To Haves

Relatable Trade experience and/or licensing credentials would be a plus.
Trade licensing is a plus.

Responsibilities

Embody the principles of servant leadership by putting the needs of the team first, enabling their personal and professional growth, and promoting a culture of genuine care, support and empowerment.
Know, comprehend, support, and promote our Moore's purpose, vision, mission, and values with every team member in your region.
Lead and develop managers, enhancing their leadership and business acumen.
Support managers in leading area service technician meetings and regional initiatives.
Resolve customer or operational issues that escalate beyond the ASM and PM level.
Conduct annual performance reviews and continuous coaching for team members.
Promote and enforce company safety standards; participate in all regional accident investigations.
Build strong relationships with technicians through regular site visits and engagement.
Review weekly work order profitability reports and address financial concerns.
Conduct monthly financial and performance reviews with ASMs to identify growth opportunities and drive improvement of processes.
Partner with Human Resources, ASMs, and PMs in interviewing, hiring, and onboarding Service Technicians.
Identify and put in place training that meets development needs for the area.
Collaborate with the Area Salespeople and the Sales Manager to support market growth and customer expansion.
Maintain overall organization, communication, accountability, and operational excellence within the region.