Regional Operations Manager

Hitachi • South Boston, MA

7d • Onsite

About The Position

The Opportunity In this role, based in South Boston, Virginia, you will supervise a regional team of Service Engineers and Service Technicians supporting Hitachi Energy’s Service Business. Your work will focus on delivering timely, high‑quality, and cost‑effective service offerings, solutions, and projects—including field service and repair—across the assigned region. You will contribute to the execution of the service strategy by coordinating service activities, providing project management support as needed, and ensuring consistent performance against customer commitments. With accountability for regional execution and financial outcomes, you will balance operational priorities, resource planning, and customer needs to support reliable service delivery and sustainable regional performance. How You’ll Make an Impact Manage planning and execution of regional service activities, both on‑site and off‑site, aligned with customer agreements Monitor service execution across schedule, quality, cost, margin, and customer satisfaction targets Allocate and coordinate work based on order content, delivery timelines, competencies, and workload Ensure materials, components, and warranty classifications support effective service delivery Collaborate with sales and service teams to support customer satisfaction, retention, and regional growth Support continuous improvement by applying service data, customer feedback, and digital service tools Ensure service findings are communicated to product and system teams to support ongoing improvement Organize, supervise, and develop Service Engineers, Service Technicians, and subcontractors, including certification and competency alignment Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Requirements

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Bachelor’s degree and 5 years of Service Operations or Project Management experience; or Associate degree and 7 years of Service Operations or Project Management experience; or High School Diploma / GED and 9 years of Service Operations or Project Management experience

Nice To Haves

• Minimum 5 years of transformer service or power product field service experience preferred
• Experience interacting directly with customers preferred
• Excellent communication, organization, and presentation skills preferred
• Demonstrated background in troubleshooting and problem‑solving preferred
• Experience managing field service personnel, including time reporting and performance assessments preferred
• Ability to travel up to 25% preferred

Responsibilities

• Manage planning and execution of regional service activities, both on‑site and off‑site, aligned with customer agreements
• Monitor service execution across schedule, quality, cost, margin, and customer satisfaction targets
• Allocate and coordinate work based on order content, delivery timelines, competencies, and workload
• Ensure materials, components, and warranty classifications support effective service delivery
• Collaborate with sales and service teams to support customer satisfaction, retention, and regional growth
• Support continuous improvement by applying service data, customer feedback, and digital service tools
• Ensure service findings are communicated to product and system teams to support ongoing improvement
• Organize, supervise, and develop Service Engineers, Service Technicians, and subcontractors, including certification and competency alignment
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Benefits

• Opportunities to work on innovative technologies that shape the future of energy
• A collaborative environment with experienced professionals across the power industry
• Access to learning platforms and career development programs
• Competitive health and retirement benefits
• Paid leave and flexible work arrangements

What This Job Offers

• Job Type: Full-time
• Career Level: Manager