Regional Operations Manager

DLA Piper•Chicago, IL

1d•$124,167 - $164,525•Hybrid

About The Position

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together. Summary The Regional Operations Manager, in collaboration with and in support of the firm’s strategic initiatives, directs and oversees operations of a specified region or regions and manages support staff within the Business Center, Facilities, Hospitality and Reception areas. This role is responsible for facilities, hospitality, conference room management, reception and the Business Center in a specified region or regions. Location This position is located in our Chicago office and offers a hybrid work schedule.

Requirements

Good communication skills required to interact with staff and attorneys on a regular basis.
Strong organizational skills and ability to work effectively in a fast-paced environment.
Ability to work independently.
Must have intermediate Excel and Word skills.
Basic understanding of building infrastructure (HVAC, paint, carpet, furniture) and security issues.
Ability to effectively manage a diverse group of employees and functions within an office.
7 years’ progressively responsible experience in operations or facilities management.
High School Diploma or GED.
Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
Provide timely, accurate, and quality work product.
Successfully meet deadlines, expectations, and perform work duties as required.
Foster positive work relationships.
Comply with all firm policies and practices.
Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
Ability to work under pressure and manage competing demands in a fast-paced environment.
Perform all other duties, tasks or projects as assigned.

Nice To Haves

Advanced Excel skills a plus.
Experience working in a law firm or professional services firm preferred.
Bachelor's Degree.

Responsibilities

Provides overall management and leadership to staff functioning in a variety of areas to include Facilities and Operations.
Responsible for leading multiple Operations projects, national contracts and/or areas of responsibility on a firmwide basis (e.g., security, MRM, UPS, emergency preparedness, notaries, ergonomics, Business Center, Reception and Hospitality, etc.).
Represents Operations in Liaison groups within various departments.
Partners with Office Managing Partner and Office Administrator regarding operations initiatives.
Collaborates with senior operations team members to establish national standards and lead the initiatives and MICP goals.
Collaborates with Real Estate department with regard to design, construction, subtenants, etc.
Responsible for overall maintenance and appearance of the facility/office space.
Responsible of office space utilization, allocation, occupancy reporting, hoteling, relocations, and planning.
Oversees and ensures compliance with firm standards regarding supplies, furniture, and equipment.
Responsible for planning, communicating, and executing high-quality office events.
Oversees onsite vendor relationships (e.g., Business Center, cafeteria) and establishes a rapport with the primary contact.
Initiates and is responsible for Operations/Facilities budgets over multiple offices based on analysis evaluation of previous year's expenses and cost savings initiatives (including staff labor, attendance, occupancy, hoteling, cost savings, budgets etc.).
Collaborates with other departments (e.g., IT, Marketing, HR, Records, Accounting) to ensure consistent service levels in the office.
Participates in National Operations Meetings.
Conducts direct report and team meetings, which includes performance evaluations, mentoring and coaching to staff.
Coordinates trial group logistics.
Responsible for the Sustainability Program.
Conducts the National and local Operations portion of the new hire orientation.
May assist with additional operational tasks from other offices or regions.
Other duties as assigned.