Regional Operations Manager

KidStrong•Frisco, TX

12h•Onsite

About The Position

KidStrong is a science-based children’s training program designed to help kids win at life by building strength, confidence, and character. We empower kids walking to 11 years through a cutting-edge curriculum and high-energy coaching. If you’re passionate about leadership, operational excellence, child development, and building successful teams, KidStrong is the place for you! The Regional Operations Manager (ROM) is a full-time leadership role responsible for executing the vision and operational standards of KidStrong across an assigned territory. This position plays a critical role in ensuring alignment with brand standards and operational excellence. The ROM is highly engaged in supporting customer-facing KidStrong Center teams and is a key driver of business performance through proactive, hands-on leadership. Responsibilities include coaching and developing teams, ensuring quality and consistency across locations, and implementing strategic initiatives that promote growth and efficiency. This position will be based in-market with four days per week required to be in center to maintain a consistent presence and support local teams.

Requirements

Completion of Dev I, Dev II, and pass GM Certifications including Coach Certification (prior to center opening or role activation)
Minimum 3-5 years of multi-unit or regional operations leadership experience
Proven track record of team leadership, financial accountability, and business growth
Strong interpersonal, communication, and organizational skills
Resides full-time in the Dallas/Fort Worth metroplex
Travel throughout the DFW metroplex will be required 4 days per week
American Red Cross CPR/First Aid and ADE (if present in center or required by state)

Responsibilities

Manage all aspects of daily operations across multiple centers to ensure a safe, clean, and customer-focused environment
Track and analyze key performance indicators (KPIs), Net Operating Income (NOI), direct customer feedback, net promoter scores, and center-level goals. Implements strategies to improve performance in specific centers as well as the overall portfolio.
Ensure center profitability and brand compliance across all units
Actively support center teams with scheduling, staffing, conflict resolution, and operational execution
Minimum number of hours per week will be dedicated in-market and in-center, actively developing teams and engaging with members (number of hours based on number of centers in market)
Foster a high-performing, positive culture rooted in the KidStrong mission and values
Model a customer-first, team-oriented leadership style to all staff
Lead regular leadership development meetings and provide mentorship to General Managers (GMs), Assistant General Managers (AGMs), and Lead Coaches
Serve as the designated Operating Partner responsible for day-to-day leadership of KidStrong operations in the territory
Own recruitment, hiring, onboarding, and retention of top talent for all centers in the area
Ensure all GMs are certified within 90 days of hire
Coach and develop center leadership to ensure long-term talent growth and succession planning
Utilize KidStrong’s development programs to build a team of certified leaders
Collaborate on site selection, new center openings, and market expansion strategy
Provide strategic input on local marketing, member acquisition, and retention
Take full P&L ownership of all centers in the region, ensuring financial health and positive NOI within 12 months of center opening