Regional Operations Manager - Mississippi

Waste Pro USA • Hattiesburg, MS

108d

About The Position

The Regional Operations Manager provides support for the efficiency of all operations within the region. Through superior communication, relationship building, client retention, team training & development efforts, the Regional Operations Manager uses conceptual/strategic process skills to understand the operations of each division and how to influence leadership to drive change for maximum efficiency. Strategic process improvements are targeted, qualified and measured for the success of all operations. This position supports the prospecting efforts for all major potential clients within the municipal sector and works closely with Municipal Marketing to provide guidance and direction for completion of new municipal proposals, bids and RFPs. Additionally, expense reduction and revenue increase efforts are closely aligned with the annual budget.

Requirements

• BA/BS degree in business or equivalent field; related work experience can be substituted for educational requirements.
• 5 years of management or supervisory work experience within the waste industry.
• Demonstrated use of strategic and consultative process improvement skills.
• Superior written and oral communication skills combined with above-average organization, interpersonal, listening, presentation, and problem-solving skills.
• Professional demeanor and adaptability required to change as dictated by situations.
• Proficiency in using a variety of software packages, including MS Outlook, Word, PowerPoint, and Excel.
• Experience in developing strategies to increase sales volumes, manage costs, and source potential opportunities.
• Well-versed in problem-solving, financial/profitability analysis, pricing, and client relationship management.
• Prepared for extensive travel within a defined regional territory.
• High degree of autonomy, yet team-oriented with the ability to work cross-functionally within a dynamic environment.

Responsibilities

• Support Regional Vice President and staff with managing and oversight for the region.
• Municipal retention through deploying bench strength when there are operational issues on certain contracts.
• Develop needed processes and procedures as they are identified.
• Support operational projects that focus on increasing productivity and improving service.
• Leverage strategy assessments, planning, and cross-functional interaction to achieve a high degree of internal and external client satisfaction.
• Drive acquisition and retention of governmental (city and county) contracts by maintaining critical relationships with elected officials and appointed staff.
• Support new municipal contract start-up and acquisition transitions.
• Direct Division Managers on processes and procedures required for successful operations.
• Train supervisors on all facets of their responsibilities and help them become more organized and effective.
• Assist clients and function in a consultative 'industry expert' capacity.
• Quantify KPIs for Division Managers and help develop improvement plans.
• Stay directly involved in complaints resolution as expressed by municipal staff and key officials.
• Actively participate in community events and activities to promote the company's differentiable difference.
• Ensure the Regional Safety Program is implemented, coached, and executed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees