Regional Operations Manager - Business Process Outsourcing

IST Management Services • Florida, PR

73d • $120,000 - $130,000

About The Position

This is a fantastic opportunity to apply your knowledge of facilities management and business services as Regional Operations Manager with IST Management. The Regional Operations Manager maintains and grows existing accounts and manages Operations Managers, Site Managers and Site Supervisors at various locations including, but not limited to, mail, copy, fax and other administrative services in the Florida region, will take ownership of client communication and relationships, including off-site at networking and entertainment functions, and will follow through on our commitments to excellent service for our clients and upward mobility for our talented employees. Ideal candidates will enjoy variety in their work and leading others to succeed. Candidates must have significant experience managing multiple people-based office services and facilities management accounts for multiple customers. Prior legal account management experience highly preferred.

Requirements

• Significant experience managing multiple people-based office services and facilities management accounts for multiple customers
• Prior legal account management experience highly preferred
• Computer savvy and digital literacy - including advanced knowledge of Microsoft Office suite
• Excellent communication skills, verbal and written
• Knowledge of supervisory techniques to manage, motivate and train employees
• Ability to multi-task, manage multiple accounts, and establish priorities
• Attention to detail and ability to critically think through and resolve problems
• A valid driver's license and/or access to reliable transportation, including to sites not along public transportation routes
• Ability to lift up to 55 pounds; standing for long periods of time; significant walking
• High school diploma or GED equivalent is required

Responsibilities

• Maintain effective written and oral communications with clients, employees and the operations team
• Assist Regional Vice President and National Account Manager by going on joint appointments to meet with existing and potential clients
• Prioritize work and deploy staff as required to ensure client needs are met in regards to on-time delivery of services and quality of work
• Manage recruitment
• Manage contract renewals and amendments
• Ensure all work standards are met on a consistent basis
• Manage contract labor compliance and control labor expenses
• Ensure that Site Supervisors and Site Managers accurately prepare and distribute management reports in a timely manner
• Ensure productivity maximization through the efficient use of standard operating procedures
• Develop new procedures to improve site operations and lower costs
• Manage, train and coach Site Supervisors and Site Managers by developing work environments that promote high motivations and client satisfaction
• Ensure the safe and proper use of equipment by all employees
• Work with Human Resources Department in conducting investigations and addressing employee conflicts
• Participate in weekly Operations Conference Call
• Conduct monthly site audits to ensure compliance with company procedures and protocols
• Ensure all sites close out correctly each month in order to ensure proper client billing

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short and long term disability
• Life insurance
• 401K
• Paid time off
• 7 paid holidays
• Pet insurance
• Bonus incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees