Regional Operations Director

Epiphany Business Services, LLC • Kirkland, WA

17h

About The Position

Are you looking for an opportunity to join a dynamic, fast-growing dermatology services company?
Epiphany Dermatology [https://www.epiphanydermatology.com/], is on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S.

With ambitious expansion goals over the next four to five years, Epiphany Dermatology has grown from a single site in 2015 to more than 120 clinics nationwide—and we’re just getting started..

Our employees are the key to our success and we’re proud to offer eligible employees great benefits (many at no cost!), perks like free skin care, generous time off plans, the opportunity for growth, and the chance to be part of a purpose-driven organization taking patient care to the next level.

The Regional Director will report to the Chief Operating Officer and will also work closely with the Market Medical Director is responsible for assuring that multi-site operations in the region operate smoothly and efficiently. This individual manages teammates and partners with providers and corporate departments to ensure the highest standard of dermatology care is provided, consistent with sound financial operations and budgets.

Requirements

• Proficiency with Microsoft Office Suite. Ability to work with an Electronic Health Record and other related E-Systems.
• Strong interpersonal skills and effective oral and written communication skills to enhance age-specific patient care and team collaboration.
• Strong organizational and time management skills
• Strong reasoning, critical thinking, problem solving abilities
• Demonstrated ability to prioritize and adapt based on changing priorities
• Detail-oriented and able to handle multiple tasks, following through to completion.
• Demonstrates cultural competency, sensitivity and responsiveness to various cultural characteristics and beliefs.
• Bachelor’ s or Master’ s degree in business, healthcare, or related field.
• Minimum of 3 years' experience in management required; multi-site healthcare management strongly preferred.
• Proven experience identifying and driving growth for your territory.
• Demonstrated ability to adapt, innovate and lead in an environment that moves at a rapid pace and where change is common.
• Capacity to develop strong relationships at all levels of the organization, proven success engaging with physicians.
• Self-starter and driven to excellence in all aspects of the role.
• Must be available to travel up to 60%, mainly within the region by car.

Responsibilities

• Full P&L responsibility and leadership for approximately 8-15 dermatology clinics and over 50 employees including doctors, physician assistants, nurse practitioners, aestheticians and medical and administrative team members.
• Develops and executes operating plans and goals for the region including financial and revenue growth, operations, labor management, and clinical outcomes.
• Ensures clinic activity meets established standards of quality, satisfying compliance with Federal, State and other applicable regulations.
• Monitors KPIs for performance, recognizes strong execution and provides coaching for centers falling short of expectations.
• Partners with the Market Medical Director and operations leadership to make operational decisions to benefit the region.
• Actively manages all teammate employment areas such as hiring, onboarding, job performance evaluations and professional development.
• Engages with corporate leadership to stay apprised of company guidance, provides updates on region and executes strategic planning between regions.
• Meets regularly with each physician and provider to discuss individual performance and to identify opportunities and barriers.
• Drives pursuit of new business in the region. Coordinates individual efforts for new business with Corporate Development, Operations leadership, and Physician Recruiting.
• Supports the implementation team with the integration process of acquisitions within the region.
• Relocates, expands and renovates clinics to increase size, add services and improve access to care.
• Provides outstanding leadership for a geographically dispersed team and develops a high level of excellence with the staff.
• Promotes excellent patient care and customer service by all levels of the staff and ensures that patients are highly satisfied with their experiences.
• Fosters positive corporate culture through leadership and mentorship of staff in accordance with Epiphany Core Values.
• Participates in staff meetings and workgroups by providing constructive input for practice improvements and solutions.
• Other duties as assigned.
• Maintains positive relationships with patients/families, peers, vendors and other team members.
• Maintains open communication with supervisor and team. Receives and applies constructive input for performance improvement and individual growth.
• Consistently demonstrates Epiphany’s Core Values, contributing to a team-based, collaborative culture.
• Adheres to the Compliance program. Safeguards PHI and financial information, utilizing HIPAA confidentiality, privacy and security standards and policies.
• Fully complies with OSHA workplace safety regulations.

Benefits

• We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees.
• In addition, we have great vision, dental, and supplemental insurance options.
• We also offer 401k with company matching, employee discounts, HSA and FSA/dependent care, tuition assistance, certification reimbursement, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees