Regional Director of Operations - NY3

CVS Health•Jamaica, VT

2d•$100,000 - $231,540

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Company: Oak Street Health Title: Regional Operations Director Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients’ communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be. For more information, visit www.oakstreethealth.com. Role Description and Responsibilities: The Regional Director of Operations is responsible for the operational rigor and oversight across multiple centers within a geography. This role reports to the Regional Vice President with close collaboration with regional leaders such as the Senior Medical Director and the Population Health Director. The center Practice Managers, as well as other regional resources, will report to the Regional Director of Operations (team of 5-12). Accountability for predetermined operational metrics and budget management is crucial for success. This leader should be a strong communicator who builds relationships quickly and is passionate about working in a fast-paced, results-driven organization. A track record of building strong cohesive teams with a patient first and operational sustainability mentality is a must-have.

Requirements

5 or more years of experience in a supervisory role in a clinical or medical setting, with at least 2 years of multi-site experience
Undergraduate degree required, Masters preferred
Incredible level of organization, reliability and independence
A passion for mentorship and team-development
A problem-solving orientation and eagerness to identify process gaps and implement practical solutions
Ability to manage multiple priorities across various stakeholders and departments
Excellent interpersonal skills, ability to work across a matrixed organization
Travel required to centers within geography (80%)
US work authorization
Someone who embodies being “Oaky”. What it means to be Oaky: Creating an unmatched patient experience Driving clinical excellence Taking ownership and driving for results Being scrappy Radiating positive energy Assuming good intentions

Responsibilities

Multi-Center Operational Rigor with a focus on patient experience and engagement
Primary goal is to ensure all centers are operationally efficient and are optimizing resources for our patients
Deep ownership of and expanded focus on patient experience. Gather appropriate teammate and patient information to inform development of best-in-class customer service experience by and across all cohorts (Service and Clinical teams). Focus on schedule management, patient responsiveness, and clinical outcomes
Continuously improving sites through proactive identification and improvement of operational opportunities
Problem solving with center level leadership and sustainable solution creation
Best practice sharing and coordination across centers and markets
Implementation of Clinic Operations Programming and Improvements
Launch new initiatives, whether centrally driven or regionally driven, that will enhance daily operations
Be the conduit to the corporate clinical operations teams to provide feedback on new initiatives
Partner with regional leadership to identify workflow impact across service, outreach, clinical teams
Serve as the Subject Matter Expert in all things operational for corporate initiatives
Leverage best practices when it comes to clinical implementation and project management
Development and Management of Center Operations Leaders
Instill collaborative culture between operational leaders in the region
Onboard, train and coach new Practice Managers, with responsibility for outcomes
Conduct independent operational reviews on performance, quality, and other metrics
Support Practice Managers in team development and build a regional cohort culture for service and clinical team members for consistency across centers
Personify and cultivate Oak Street Health’s mission to rebuild healthcare as it should be within the Region

Benefits

Oak Street Health offers our coworkers advantages, including:
The opportunity to be part of a hyper-growth company focused on changing the future of healthcare.
High levels of responsibility and opportunities for rapid advancement
Generous retirement options, paid vacation and sick time, as well as health, vision and dental benefits
Supportive culture
Our headquarters (the “Treehouse”) is located in the heart of Downtown, close to many public transit options and great restaurants
Why does Oak Street Health offer all of these benefits? Because we know what it takes to deliver the highest level of care, and our team deserves the best resources to succeed and enjoy their work.
In return, we expect the best out of our co-workers.
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits