Regional Operations Coordinator

Freedom Forever-posted about 1 month ago
$70,000 - $80,000/Yr
Full-time • Mid Level
Onsite • Escondido, CA
1,001-5,000 employees
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The Regional Operations Coordinator plays a critical role in supporting sales leadership by driving operational efficiency and ensuring smooth project progression through the pipeline. This role serves as a strategic partner to both operations and sales leaders, facilitating weekly regional meetings, producing pipeline reviews and analysis, and resolving project-related inquiries with speed and precision. Key responsibilities include diagnosing operational challenges, implementing effective solutions, and coordinating process improvements across departments. Areas of focus may include project scope, financing, documentation, permitting, inspections, and other key milestones. The coordinator must possess a deep understanding of Freedom’s sales and installation processes and be adept at identifying and eliminating barriers that could delay project timelines. Success in this role requires a solutions-oriented mindset, strong analytical skills, and exceptional attention to detail. The Regional Operations Coordinator reports directly to the Director of Operations and is expected to foster collaboration across teams to ensure projects remain on track and align with company goals.

  • Triage complex projects, create practical solutions, initiate proper action, and follow through to ensure project progression
  • Help identify trends within the installation process that negatively impact project realization and velocity and present findings to operations and sales teams
  • Proactively communicate pertinent project updates with Operations Leaders and Sales.
  • Participate in daily meetings, discussions and other activities as required to support the team and improve the quality of the operation
  • Review Scope of Work for residential solar projects
  • Collect project documents, resolve tickets, and call sales representatives as required to ensure project progression
  • Build rapport with assigned sales managers, sales administrators and sales representatives to improve realization rates
  • Comprehend complicated design requirements and understand necessary equipment changes based on those requirements
  • Demonstrate basic to advanced understanding of Aurora design platform to initiate design changes
  • Learn to answer and action a variety of process and project-specific questions
  • Become familiar with project requirements based on region, utilities, AHJ’s, and finance partners
  • Become proficient in LIGHTSPEED, Freedom’s custom-built CRM
  • Lead regional team meetings, discussions and other activities as required to support the team and improve the quality of the operation
  • Answer inbound calls from sales representatives, providing support and resolving inquiries efficiently.
  • Perform other assigned duties
  • High School Graduate, GED or equivalent
  • 3+ years of solar sales support experience required
  • 3+ years of customer service experience required
  • Ability to work a rotating schedule- including early mornings and late evenings.
  • Must be able to operate a computer and other communications equipment (i.e. phone, instant messaging, video conferencing, email, etc.)
  • Ability to communicate clearly and concisely in a professional and effective manner, both verbally and written
  • Develop and maintain cooperative, effective working relationships with others
  • Basic clerical and typing skills.
  • Ability to actively listen and comprehend callers' requests and assist with any questions
  • Must be able to communicate clearly and in a positive demeanor on the phone
  • Ability to multitask
  • Computer literate and typing skills of at least 35 words per minute
  • Excellent communication, customer service, attention to detail and problem-solving skills, including the ability to maintain composure under stress in a high-level environment
  • Maintain tact and professionalism when dealing with difficult/irate people and those in stressful situations
  • Ability to work with frequent interruptions
  • Demonstrates a sense of urgency and ability to meet deadlines
  • Must be highly organized and able to multitask on several projects at a time
  • Strong client-facing and teamwork skills
  • Medical Insurance
  • Dental Insurance
  • Vision Care Insurance
  • $50K Life Insurance
  • 401K
  • Medical Reimbursement Accounts (HSA & FSA)
  • Employee Assistance Program
  • Paid Time-Off
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