Regional Operations Center Supervisor

Ripple Fiber • Charlotte, NC

90d

About The Position

We are seeking a proactive and experienced ROC Supervisor to lead outage response efforts across our infrastructure network. This role is critical in identifying, managing, and resolving network outages efficiently while coordinating with field teams and leadership to minimize downtime and ensure service continuity.

Requirements

• Proven experience in network operations, infrastructure maintenance, or outage management.
• Strong leadership and team management skills.
• Excellent communication and coordination abilities.
• Familiarity with outage monitoring tools and network diagnostics.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Oversee real-time monitoring systems to detect and assess network outages.
• Analyze outage data to determine root causes and prioritize response efforts.
• Lead a team of outage response agents.
• Assign tasks, manage schedules, and ensure timely resolution of issues.
• Provide coaching and performance feedback to team members.
• Work closely with field leaders and technicians to expedite repairs.
• Coordinate logistics and resource allocation for on-site responses.
• Ensure clear communication between field teams and operations leadership.
• Identify opportunities to improve outage response protocols and reduce downtime.
• Collaborate with leadership teams to implement preventive processes.

Benefits

• Competitive pay
• Comprehensive health benefits
• 401(k) with company match
• Supportive work environment where innovation and teamwork thrive

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees