Regional Operations Center Specialist
Spectrum•Rochester, NY
388d
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About The Position
The Regional Operations Center (ROC) Specialist at Spectrum plays a crucial role in ensuring the delivery of internet services to over 32 million customers nationwide. This position involves 24/7 incident management for the hybrid-fiber coaxial plant network, monitoring plant performance, and dispatching maintenance teams to address outages. The ROC Specialist is integral in maintaining optimal service delivery and enhancing customer satisfaction by resolving issues promptly.
