TikTok Shop - Regional Operations Business Analyst

Tiktok•Seattle, WA

53d

About The Position

Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. This Regional Business Analyst will be part of the Service Support Center team, which has the mission to deliver world-class service and experiences for customers, sellers, and creators.

Requirements

3+ years of experience as a Business, Data, or Business Intelligence Analyst
Bachelor's degree in a quantitative field (e.g., Statistics, Mathematics, Data Science, Economics, Computer Science).
Proficiency in SQL.
Strong analytical and problem-solving skills
Ability to work effectively in a fast-paced, cross-functional team environment
Experience communicating and presenting to leadership teams.
Ability to work independently and effectively influence others without direct authority.

Nice To Haves

Experience in e-commerce or marketplace platforms.
Knowledge in data visualization tools (e.g., Tableau, QuickSight, Power BI) and data analysis tools (e.g., Python, R).

Responsibilities

Partner with stakeholders and leadership to understand business needs, define requirements, and build scalable analytics solutions to allow continuous monitoring of KPIs in a self-serve manner.
Benchmark and track progress of KPIs against goals and key initiatives.
Support ad-hoc data and analyses requests to enable strategic decision-making in a fast-paced environment.
Continuously monitor and analyze key metrics to proactively identify anomalies; investigate to uncover root causes and surface areas of opportunity.
Develop and own high-quality reporting frameworks for weekly, monthly, and quarterly business reviews including report enhancements, deepdives, and presentation to leadership.
Build and maintain interactive dashboards and data visualisations that enable stakeholders to conduct deep dives efficiently.
Create and maintain data and process documentation for reference by technical and non-technical users.
Effectively communicate changes in metrics, insights, and recommendations to stakeholders, including senior management, operations, and business teams.
Ensure data accuracy and consistency by implementing data validation checks and working closely with data engineering teams to resolve data discrepancies.
Collaborate with cross-functional teams to brainstorm and provide recommendations for optimizing business performance.