Regional, NYC Metro Facilities Manager

Industrious•New York, NY

22h•$85,000 - $90,000•Onsite

About The Position

At the heart of our company’s mission is a commitment to ensuring that everyone who interacts with us feels a genuine sense of belonging. As our Regional Facilities Manager you will play a vital role in bringing this mission to life within our spaces. Our facilities teams know every corner of our locations and understand how each detail they manage contributes to creating spaces where people can do their best work, build meaningful connections, and feel truly at home. In this role, your work will have a meaningful impact—helping thousands of members experience great days at work, every day. You'll oversee approximately 40 locations across the NY Metro area and support expansions in alignment with company growth. This is an in-person position that requires daily site visits to various locations within the NY Metro market, alongside occasional travel to other regions as business needs dictate. You will report to the Regional Senior Facilities Manager and will need to reside within easy commuting distance of our locations around NY Metro. Visit www.industriousoffice.com/locations to see where our locations are located and get a sneak peek of the stunning workplaces you'll be working from. To thrive in this role, you'll need to be a flexible team player and thrive in an ever-changing environment and be passionate about building the foundational work that leads to healthy and scalable organizational growth. This requires being proactive, flexible, and committed to maintaining high operational standards across all managed locations. Success will mean enabling our whole team to have the tools they need to hit the ground running which will lead to providing a happier, productive, and connected workplace for thousands of members. Day to day, you will be responsible for delivering high-impact customer experience initiatives and providing exceptional support to the organization through work order coordination, database management and stakeholder communication. You'll coordinate the execution of daily tasks and general upkeep of Industrious facilities and provide support for projects outside of business-as-usual with your incredible organization and execution skills.

Requirements

3 - 5 Years of work experience in facilities and business operations
Foundational understanding of or exposure to facilities.
Core understanding of the trades that support maintenance, repairs and overall functionality of a facility to ensure a safe, efficient and well-maintained environment.
Reliable self-starter who has the ability to work independently
Exceptional organizational and multitasking skills
Ability to connect well with people; warm and approachable
Enjoys continuous change and improvement
Experience in ticketing management
Experience in Google Drive/Dropbox file management
Experience in Google Sheets/Excel to promote data integrity

Responsibilities

Own the full lifecycle of repair and maintenance requests through the ticketing system—including proposal review and approval, vendor dispatch, execution oversight, and invoicing—ensuring both timeliness and cost-effectiveness.
Lead clear, proactive communication with technicians and internal stakeholders across all levels (Member Experience Managers, General Managers, Regional Directors) to align priorities, resolve issues quickly, and build strong collaborative relationships.
Deliver business insights by analyzing work order trends, vendor performance, and cost drivers, providing regular reports that inform operational strategy and leadership decision-making.
Model urgency and foresight by responding swiftly to emergencies while maintaining a proactive approach to preventative maintenance and recurring issues.
Ensure operational excellence by validating vendor submissions, enforcing administrative accuracy, and holding partners accountable to standards of quality, safety, and brand integrity.
Develop others by training and coaching teammates and vendors on processes, procedures, and customer-centric service delivery.
Conduct site audits and location visits to assess alignment with our brand standards, documenting deficiencies and driving resolution with the appropriate teams.
Escalate with judgment, ensuring that issues are resolved at the right level while maintaining ownership and accountability for outcomes.
Maintain and evolve knowledge assets (tracking tools, SOPs, checklists, and department files) to drive consistency, efficiency, and continuous improvement across the function.
Support expansion and growth by overseeing facilities onboarding for new locations, setting up preventative maintenance programs, and ensuring smooth integration into existing systems.
Contribute to financial stewardship by managing and tracking the facilities operating expense budget, monitoring spend against forecast, ensuring cost control, and providing clear reporting to leadership.
Champion a culture of excellence and accountability by elevating standards, modeling professional maturity, and driving continuous improvement in how the facilities function supports the broader business.
Other duties may be assigned.