Regional Nursing Care Specialist

CSI Companies

9d•$25 - $30•Remote

About The Position

This position is a non-nursing role. At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of complex care. CSI is a rapidly growing national Specialty Pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission. Summary The Regional Nursing Care Specialist (RNCS) plays a critical role in supporting nursing practice and enhancing the delivery of patient-centered care. This position is responsible for managing clinical documentation, coordinating patient care schedules, and ensuring accurate and timely data entry into electronic health records. As a key point of contact for patients and families, the RNCS promotes a positive care experience through effective communication and responsive service. In collaboration with the interdisciplinary nursing team, the RNCS supports care coordination, optimizes administrative workflows, and upholds the accuracy and confidentiality of patient information. This role directly contributes to the continuity, quality, and efficiency of nursing care services across the region.

Requirements

Provide the highest level of professionalism, responsiveness, and communication to build and maintain the maximum customer base possible.
Must possess the ability to multi-task and frequently change direction.
Analytical - Uses intuition and experience to complement data.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Strives to continuously build knowledge and skills, Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
Business Acumen - Conserves organizational resources.
Diversity - Demonstrates knowledge of EEOC policy; Shows respect and sensitivity for cultural differences; Supports affirmative action and respects diversity.
Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Supports affirmative action and respects diversity.
Planning/Organizing - Uses time efficiently.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration, regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Able to handle frequent changes, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions and responds to management's directions.
Initiative - Asks for and offers help when needed
Minimum two years medical or pharmacy experience or equivalent experience.
At least 1 year of customer service experience

Responsibilities

Responds promptly and professionally to nursing patient inquiries via phone or email, maintaining service excellence and quality standards.
Handles inbound and outbound calls to patients regarding nursing services and general nursing support if needed.
Coordinates clerical aspects of patient care, including scheduling, and updating records in collaboration with nursing and pharmacy teams.
Escalates clinical concerns or changes in patient condition to the appropriate nursing or pharmacy team member, supporting interdisciplinary care coordination.
Maintains accurate documentation of all patient interactions, including urgent requests, complaints, compliments, and service issues.
Enhances nursing oversight by identifying compliance issues with completed forms, scheduling issues, and patient-reported concerns—prompting timely clinical follow-up and improving patient safety.
Supports nursing efficiency by assisting with administrative tasks such as scanning documents, organizing patient records, and preparing nursing scheduling materials and forms management—allowing nurses to dedicate more time to direct patient care.
Ensures a high standard of patient relations by addressing concerns with empathy and directing unresolved issues to the appropriate department.
Participates in special clerical assignments, including shipment notifications and adverse event reporting, as needed.
Upholds professional conduct and represents the organization positively in all patient and team interactions.
Collaborates effectively with interdisciplinary teams, including nurses, pharmacists, and administrative staff, to ensure seamless patient care.
Adheres to all company policies, procedures, and compliance standards.
Performs additional clerical and administrative duties as assigned to support patient care operations.