Regional Network Development Associate

The Helper Bees•Austin, TX

7d•$45,000•Remote

About The Position

As a Regional Network Development Associate with The Helper Bees, you will play a vital role in identifying aging-in-place service providers and inviting them to apply for an opportunity to join our network of credentialed service providers. You will be involved in supporting our providers through the application, contracting and credentialing process, ensuring they meet our requirements and assisting them in gathering necessary documentation. You will conduct thorough provider portal training sessions to ensure all providers have a clear understanding of our portal's functionalities, and you will be available to address any questions or concerns they may have regarding portal utilization and navigation. These efforts will contribute to the integration of new providers into our network, enhancing our ability to provide health plan members, long term care insurance policy holders, and direct consumers with the services and support necessary to age in place at home.

Requirements

Maintain a high level of attention to detail to ensure accuracy and quality in all tasks and deliverables
Professional phone demeanor
Ability to self-manage daily efforts and work autonomously in a remote work environment
Interpersonal and critical thinking skills
Computer proficiency and comfortable learning new technology platforms
Ability to thrive in a fast paced environment
Ability to navigate multiple platforms
Ability to overcome objections
Strong verbal and written communication skills
Strong passion for helping others and problem-solving
Must be 18 years of age or older
4+ years of customer service experience
Outbound calling experience
High school diploma or equivalent preferred
Ability to remain at your designated workstation for the duration of the workday
Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
The ability to communicate information and ideas so others will understand.
Must be able to exchange accurate information in these situations.
The ability to observe details at close range (typically on a computer screen)
This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data.

Responsibilities

Research and engage aging-in-place service providers with the opportunity to join The Helper Bees network
Contact inbound leads within one business day of receipt
Conduct outbound lead generation activities to aging-in-place service providers on a weekly basis
Deliver compelling presentations using well-prepared pitch decks to effectively communicate the value of our solutions and drive engagement with potential clients
Negotiate pricing, finalize contract terms, and secure necessary signatures for successful agreement execution
Address and resolve network gaps, both geographic and service-specific, within the designated region
Facilitate the provider subcontracting process by populating, delivering, and coordinating the completion of fully executed agreements
Address objections persuasively to attract a provider's interest in joining the network
Ensure all providers are informed about the credentialing requirements specific to their service provision and assist in gathering the necessary documentation
Support providers throughout the credentialing process by providing guidance and assistance, as applicable
Facilitate provider portal training sessions to ensure all providers gain a comprehensive understanding of the portal's functionalities
Collaborate closely with the regional benefit coordination team to comprehensively understand and address any network needs that may arise
Self-manage follow up engagements as needed
Utilize proprietary technology platform to monitor network development progress via dashboards and Customer Relationship Management (CRM) functionality
Collaborate with manager to analyze performance and redirect efforts as needed
Support marketing efforts toward aging-in-place service providers
Other duties as assigned/needed