Regional Mortgage Processing Operations Supervisor - Consumer Direct

The Federal Savings Bank•Chicago, IL

35d

About The Position

The Federal Savings Bank is seeking a Regional Processing Operations Supervisor to join our team! This position assists with daily operations of the mortgage processing team to ensure loan files are completed accurately, efficiently, and in compliance with lending guidelines and regulatory requirements. This role is responsible for supervising processors, improving workflow, maintaining service-level agreements, and supporting a high-quality borrower and loan officer experience.

Requirements

5+ years of experience in Consumer Direct processing
Credit experience of FHA, VA, and Agency guidelines
Comprehensive knowledge of all mortgage and consumer lending regulations
Experience working with a secondary market of investors
Advanced experience using AUS (DU/LPA)
Proficiency in using Loan Origination Software (preferably Encompass)
Ability to manage multiple priorities, delegate effectively, and maintain accuracy under pressure
High school diploma or equivalent

Responsibilities

Pipeline Oversight: Align processing workflows with regional objectives, ensuring SLAs are met and customer experience remains consistent. Act as a liaison between sales and processing to resolve escalations, clarify guidelines, and maintain transparency.
Escalation Resolution: Address and resolve escalated issues, providing solutions to ensure customer satisfaction and process continuity.
Training and Development: Facilitate ongoing training and professional development for the mortgage processing team to enhance skills and knowledge. Conduct regular performance evaluations and provide feedback to team members.
Reporting and Analysis: Generate reports on processing activities and analyze data to identify trends and areas for improvement.
Collaboration: Work closely with regional sales leadership to understand pipeline priorities, borrower expectations, and regional performance goals. Coordinate with operational departments (Underwriting, Closing, Compliance, and Funding) to ensure smooth handoffs and timely processing.