Regional Member Specialist - Lynn Branch

Metro Credit Union • Lynn, MA

243d • Remote

About The Position

Ready to take-on more responsibility in your banking career? This floating role will provide you with a lot of visibility and you'll see your impact on a daily basis. You'll find a wonderful work community and a place to develop and grow your skills. We offer competitive payrates, comprehensive benefits, and great growth potential. With a 'home' branch in Lynn, provide float branch coverage for our Region 2 branches (Burlington; Lawrence; Tewksbury; Reading; Salem; Medford; Lynn; Peabody - Main, Andover St.) for various job functions in both front-end member service and secondary back-end support services. Cover member needs across a variety of delivery channels, such as face to face, over the phone, and online. Mileage will be reimbursed when working at branches other than your 'home' branch.

Requirements

• Bachelor's degree and/or equivalent combination of education and work experience
• Prior banking or financial experience strongly preferred
• Basic knowledge of computer software
• Flexibility and ability to establish rapport quickly with others
• Strong communication skills and service-oriented
• Attention to detail and accuracy with data input skills
• Ability to work in a fast-paced environment

Responsibilities

• Provide float coverage to assigned Region's branches by assisting with day-to-day operations, open and closing of branch locations, teller and member service support
• Assist with secondary support duties via phone support for the Universal Service Center and answering Secure Messages
• Identify financial needs of new and existing members while providing exemplary service and instilling a strong business relationship
• Accurately complete all account opening requirements, teller transactions, and end of day branch balancing, as assigned
• Conduct consumer loan interviews; aid members in the completion of loan applications including verifying identification, obtaining required signatures, and ensuring that approval conditions are met
• Contribute to sales goals; make effective referrals to Retail partners
• Resolve member escalations by determining cause of the problem, selecting, and explaining the best solution, expediting correction/adjustment, and following up to ensure resolution meets the members needs
• Comply with all Metro policies and standard operating procedures ('SOPs'), with particular attention to Office of Foreign Assets Control ('OFAC') and security transactions, and Bank Secrecy Act ('BSA')
• Maintain confidentiality of member information and bank operations
• Provide as needed supervisory support to branch staff in the absence of a dedicated Branch Supervisor when assigned to a branch location

Benefits

• Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays
• Sales incentives; annual retention bonus vesting program
• Three weeks paid vacation; 11 paid holidays; 7 sick days
• Safe harbor 401(k) plan - Metro contributes 3% regardless of employee contribution
• Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Health Savings Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses
• Discounts on Pet Insurance
• Strong growth opportunities with development plans and position-related or job-related tuition assistance
• Exceptional training program (classroom, on-the-job, and mentoring)
• Stable and growing organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree