Regional Medical Director

Small Door Veterinary•New York, NY

10d•Hybrid

About The Position

Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We designed and delivered a reimagined veterinary experience via a membership that includes exceptional care, 24/7 telemedicine, and transparent pricing - delivered with modern hospitality in spaces designed by animal experts to be stress-free. We opened our flagship location in Manhattan's West Village in 2019 and have quickly expanded across the East Coast. Small Door now operates in New York City, Boston, Washington DC, Maryland and Virginia with continued expansion plans in 2026. What You’ll Do This position will be a hybrid role of clinical work (2 days/week in new markets with 1-2 practices or 1 day/week in established markets with 3+ practices), weekly practice visits, and WFH/Small Door offices. This role will report to the Head of Veterinary Medicine, Dr. Jamie Richardson.

Requirements

Doctor of Veterinary Medicine (DVM) or equivalent with an active license in New York
10+ years of clinical experience with the ability to perform + mentor the full range of GP level skills (medicine, dentistry, surgery)
3+ years of previous leadership experience with a preference for leadership in a multi-unit operation
Lead by example: A desire to be present and hands-on in the practice environment to help lead and mentor the teams
A collaborative personality that can also take initiative and work independently and drive results
High emotional intelligence to encourage thoughtful and impactful leadership in the practice teams
Enjoys creative problem solving, analyzing problems and finding solutions
Tech skills: Knowledge of Slack, G Suite, and the ability to work across a variety of platforms

Responsibilities

Responsible for ensuring excellence in medical care across the region
Support practice performance in ensuring both team and member NPS scores are maintained at an exceptional level
Partnering with the Head of Veterinary Medicine to implement, roll out, and ensure compliance with new or updated SOPs that adhere to best medical practice
Collaborating with the Regional Experience Manager and Head Nurses for quarterly review of practice team schedules
Maintain a 360 view of the practice to ensure the teams are working collaboratively and efficiently
Onboard and train new practice veterinarians, and oversee the onboarding and training of new nurses and nurse assistants
Ensuring medical team growth in your region and promote skillset and career development among practice teams members
Work with the practice Managing Veterinarians to identify Medical Team training needs in your region and collaborate with Medical Learning & Development Manager to create a CE schedule
Serve as a mentor to help train and develop practice veterinarians across medical, surgical, and dental disciplines with in-person opportunities
Partnering with our clinical recruiters on sourcing talent and hosting events for your region
Coordination with practice leaders to organize and oversee a powerful onboarding experience for Medical Team members

Benefits

Competitive salary
Equity ownership
Health, dental + vision insurance
401K (plus 4% company match)
Upward mobility and growth opportunities
Generous paid-time off, parental leave, and company wide holidays
HealthAdvocate membership, WageWorks commuter benefits, subsidized Class Pass membership
Discounted veterinary care for your loved ones
Growth opportunities
An opportunity to make a real impact on the people around you
A collaborative group of people who live our core values and have your back