Regional Market Manager

OneDigital • Phoenix, AZ

1d

About The Position

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves. We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits. Must be eligible to work in the United States without the need for work visa or residency sponsorship. Our Newest Opportunity: The Regional Market Manager is the senior operational and client-facing leader for a branch office, responsible for the overall performance, service delivery, and financial health of the regional ASO/PEO book of business. This role provides direct leadership over HR, payroll, and benefits administration, while serving as the primary steward of client relationships, retention, and regional execution. The Regional Market Manager owns regional P&L performance, ensures consistent adoption of standardized workflows and systems, and drives accountability across teams to deliver a predictable, scalable, and high-quality client experience.

Requirements

• Must be eligible to work in the United States without the need for work visa or residency sponsorship.
• 8+ years of leadership experience in PEO, ASO, payroll, HR outsourcing, or professional services
• Demonstrated success owning P&L responsibility and managing client retention
• Strong understanding of HR, payroll, benefits administration, and employment compliance
• Proven ability to lead teams through change, standardization, and post-acquisition environments
• Exceptional client communication, escalation management, and executive presence
• Experience operating within structured SOPs, KPIs, and system-driven environments
• Accountability-driven and financially minded
• Comfortable balancing client advocacy with operational discipline
• Skilled at driving consistency without eroding relationships
• Decisive, visible, and hands-on when needed
• Aligned with building scalable, repeatable service models

Responsibilities

• Regional Leadership & P&L Ownership
• Full accountability for branch P&L performance, with a primary focus on client retention, margin management, and cost control
• Translate organizational strategy into clear regional execution priorities
• Establish performance expectations tied to financial, operational, and service outcomes
• Partner with executive leadership to forecast growth, staffing needs, and capacity planning
• Client Relationship Management & Retention
• Serve as the executive point of contact for high-value and at-risk clients
• Proactively engage clients to strengthen relationships, address concerns, and prevent attrition
• Insert directly into issue remediation, escalations, and complex service challenges when appropriate
• Champion a relationship-centered service model while reinforcing contractual and operational boundaries
• Operational Excellence & Standardization
• Enforce consistent adoption of standardized workflows, SOPs, and service models across HR, payroll, and benefits administration
• Eliminate region-specific process variations that create inefficiencies or risk
• Promote disciplined case management, documentation, and accountability across teams
• Ensure the branch operates in alignment with enterprise systems, policies, and compliance standards
• Systems Adoption & Enablement
• Act as a regional champion for HRIS, payroll, CRM, and third-party system adoption
• Drive system utilization consistency, data integrity, and operational visibility
• Partner with training and enablement resources to ensure teams are properly equipped
• Identify friction points and partner cross-functionally to improve workflows and tooling
• People Leadership & Workforce Management
• Direct hiring, performance management, and termination authority for branch staff
• Build, coach, and retain high-performing teams aligned to service expectations
• Ensure staffing levels and skill mix align with client complexity and workload demands
• Foster a culture of accountability, professionalism, and continuous improvement
• Performance Metrics & Accountability
• Own and monitor regional KPIs tied to: Client retention and satisfaction, Service delivery performance, Financial results, Workforce productivity and capacity
• Use performance data to drive corrective action, coaching, and operational improvements
• Establish predictable reporting rhythms and reinforce outcome-based management
• Key Strategic Alignment
• This role directly supports the organization’s strategic priorities by:
• Driving standardized systems and workflows to reduce operational friction and improve scalability
• Strengthening operational discipline and accountability across regions
• Improving client retention and lifetime value through proactive leadership engagement
• Enabling predictable growth through disciplined workforce planning and financial ownership

Benefits

• eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs.
• You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees