About the position
The Regional Manager is responsible for overseeing the entire operations of a housing community portfolio. As a Regional Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management. As an offsite leader, you will supervise all aspects of the property and staff to ensure compliance with Asset’s company policies and procedures, safety and fair housing guidelines, and liability concerns.
Responsibilities
- Use consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff
- Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
- Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR and terminate appropriately when necessary
- Prepare request for a salary increase for Community Manager and assist with other team members if necessary; sign off on all requests from the site
- Ensure all counseling statements, written evaluations, and salary requests are provided for review to the Regional & Senior Vice President and delivered to the Human Resource department
- Approve all timesheets and ensure hours indicated are correct, vacation and sick time reported, and signatures available
- Promote harmony and quality job performance of staff through support and effective leadership
- Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments
- Develop yearly operating budgets/forecasts
- Provide monthly written evaluation of income and expense line items that are significantly over budget
- Provide Capital improvement suggestions for the future of the site
- Monitor all proposals and contracts for large projects at sites and check work in progress
- Monitor & maintain the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basis
- Monitor & approve the timely receipt, reconciliation, and coding of all vendor invoices
- Ensure property closeout is completed on time and ownership financial reports are accurate
- Develop yearly marketing plan and utilize marketing strategies & systems
- Provide marketing strategy to generate rentals or for rent increases
- Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date
- Deal with resident complaints, concerns, and requests to ensure resident satisfaction
- Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
- Effectively show, lease, and move in prospective residents
- Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis
- Assist with the emergency team for the property; ensures proper response and handling of all property emergencies with staff, residents, buildings, etc. within company guidelines to minimize liability
- Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
- Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
- Plan for and utilize property resources, equipment and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)
- Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., 'walk' units to ensure make-ready and work orders are completed)
Requirements
- High School Diploma or Equivalent; Bachelor’s degree preferred or four years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience
- Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
- Ability to understand and perform all on-site software functions; basic computer skills required
- Must have basic knowledge of Fair Housing Laws and OSHA requirements
