Regional Manager

Central States Water Resources•Dallas, TX

51d

About The Position

Position Summary: The Regional Manager is a key team member that will oversee the daily operations of our utilities in their assigned region. This role will work closely with our O&M partners, and all internal departments to ensure smooth and compliant daily operations of all CSWR owned utilities in their assigned region in or to ensure that the company is providing safe, reliable water and sewer service to customers and stakeholders. Major Job Duties: Responsible for overall management of all aspects of the water and wastewater contracts at respective regional location Directly responsible for overseeing the various O&M Partners operating and maintaining the water and wastewater systems as well as oversight of all sub-contractors, consultants and vendors Be prepared for customer-facing functions such as: Homeowner’s meetings, public hearings, town hall meetings, etc. Provide excellent service to our customers by providing timely resolution to all issues Develops and implements policies and procedures, and activity reporting systems to ensure efficient and effective service levels as well as compliance with all contractual requirements Provides indirect guidance to the team members; Environmental Health & Safety Supervisor, Project Coordinators, Project Team Leaders, Customer Service, Administrative support and others, including third-party support, in all areas of operations, maintenance and construction to aid in CSWRs mission to provide clean safe water to all residents. Responsible for overseeing the coordination and training of updates of System Operation Plans, Quality Management Plans, Computerized Maintenance Management Plans, Emergency Preparedness and Response Plans, as well as other CSWR standardized processes and procedures Ensures open, clear and direct communications for all support services provided by CSWR and others Responsible for timely reporting of all emergencies, critical and major events Ensures proper assistance and support are given to customer service-related functions as well as O&M Partners needing direction Responsible for asset management, planning and preparation of capital and operating budgets Responsible for integrating new or modified water supply, treatment facilities and wastewater facilities, including lift-stations into operations, and ensuring operating manuals / directives are drafted for each facility or overseeing the O&M Partners execution of this need Participates on industry-related committees (e.g., AWWA and WEF), and in community outreach programs related to utility activities Ensures effective communication, coordination and interaction with state and government officials, local personnel, O&M Partners, applicable regulatory authorities, and corporate management Ensures the timely completion of regional goals and objectives, in addition to senior management / manager goals and objectives All other related duties as assigned

Requirements

10+ years’ experience in the water/wastewater space
5+ years' experience in a supervisory or management role is preferred
Bachelor’s Degree preferred or equivalent industry experience
Valid Driver’s License
Working knowledge and proficiency in all Microsoft Office application, especially Excel, Power BI and other computerized maintenance management system platforms

Responsibilities

Responsible for overall management of all aspects of the water and wastewater contracts at respective regional location
Directly responsible for overseeing the various O&M Partners operating and maintaining the water and wastewater systems as well as oversight of all sub-contractors, consultants and vendors
Be prepared for customer-facing functions such as: Homeowner’s meetings, public hearings, town hall meetings, etc.
Provide excellent service to our customers by providing timely resolution to all issues
Develops and implements policies and procedures, and activity reporting systems to ensure efficient and effective service levels as well as compliance with all contractual requirements
Provides indirect guidance to the team members; Environmental Health & Safety Supervisor, Project Coordinators, Project Team Leaders, Customer Service, Administrative support and others, including third-party support, in all areas of operations, maintenance and construction to aid in CSWRs mission to provide clean safe water to all residents.
Responsible for overseeing the coordination and training of updates of System Operation Plans, Quality Management Plans, Computerized Maintenance Management Plans, Emergency Preparedness and Response Plans, as well as other CSWR standardized processes and procedures
Ensures open, clear and direct communications for all support services provided by CSWR and others
Responsible for timely reporting of all emergencies, critical and major events
Ensures proper assistance and support are given to customer service-related functions as well as O&M Partners needing direction
Responsible for asset management, planning and preparation of capital and operating budgets
Responsible for integrating new or modified water supply, treatment facilities and wastewater facilities, including lift-stations into operations, and ensuring operating manuals / directives are drafted for each facility or overseeing the O&M Partners execution of this need
Participates on industry-related committees (e.g., AWWA and WEF), and in community outreach programs related to utility activities
Ensures effective communication, coordination and interaction with state and government officials, local personnel, O&M Partners, applicable regulatory authorities, and corporate management
Ensures the timely completion of regional goals and objectives, in addition to senior management / manager goals and objectives
All other related duties as assigned