Regional Manager

Commercial & Government Contracts • Wake Forest, NC

6d

About The Position

Ready to lead with purpose and make a real impact? Join our dynamic team as a Regional Manager overseeing essential government service contracts—from landscaping and janitorial to laundry, commissary, and more! If you're a strategic thinker, a relationship builder, and thrive in a fast-paced, multi-site environment, this is your chance to shine. Oversee daily operations across multiple sites and service lines, ensuring consistent delivery of high-quality services in accordance with contract specifications and performance standards. Lead, mentor, and support Project Managers, Site Supervisors, and direct labor staff across various locations. Ensure staffing levels meet operational needs and promote a culture of accountability, safety, and excellence. Act as the primary liaison for government clients and contracting officers, fostering strong professional relationships, responding promptly to inquiries or concerns, and ensuring high levels of client satisfaction and long-term retention. Ensure strict compliance with all applicable Federal, State, and local regulations by actively monitoring operational practices and enforcing established policies. Conduct routine audits and site inspections to verify adherence to safety protocols, environmental guidelines, and quality assurance standards, addressing any deficiencies promptly and effectively. Develop and oversee budgets for each service contract, ensuring financial plans align with operational goals and contractual obligations. Monitor ongoing costs, control expenditures, and analyze financial performance to identify opportunities for increased profitability, all while maintaining high standards of service delivery and client satisfaction. Prepare and submit operational reports, performance metrics, and compliance documentation as required by contract terms and agency guidelines. Collaborate with senior leadership to identify growth opportunities, improve service delivery models, and expand contract portfolios. Address operational challenges, staffing issues, and client concerns with urgency and professionalism. Implement corrective actions and continuous improvement strategies. Conduct regular site visits across the region to assess operations, support teams, and engage with clients. Travel may be required up to 50% of the time.

Requirements

• Bachelor's degree in Business Administration, Management, Operations Management, or a related field (Preferred).
• Minimum of 3-5 years of management experience, particularly in contract management, operations, and workforce development within Federal and State contract environments, particularly in government or defense sectors.
• Proficient in Microsoft Office Suite (Outlook, Teams, Excel, Word).
• Ability to inspire, lead, and manage teams across multiple locations.
• Takes a proactive approach to identifying and addressing customer needs, ensuring a positive experience and fostering client loyalty.
• Thrives in a fast-paced, dynamic environment and can quickly adapt to changing priorities and business needs.
• Must be able to travel up to 50% of the time.
• A valid driver’s license is required.
• Must possess a valid RealID.

Nice To Haves

• Experience managing multi-site operations across diverse service lines (e.g., landscaping, janitorial, laundry, commissary, refuse).
• Experience in financial management, including budgeting, cost analysis, and maximizing profitability while maintaining high service standards.
• Strong understanding of Federal, State, and Local regulations, including OSHA, OFCCP, and EEOC.
• Ability to negotiate effectively and builds strong relationships with internal teams and external partners.
• Manages financial operations with expertise in budgeting, cost analysis, and profitability optimization while maintaining high service standards.
• Ability to apply advanced analytical and problem-solving skills to drive strategic decisions and operational improvements.
• Exceptional verbal and written communication skills for internal coordination and external reporting.
• Excellent interpersonal skills to build trust and maintain strong relationships with government clients and contracting officers.

Responsibilities

• Oversee daily operations across multiple sites and service lines, ensuring consistent delivery of high-quality services in accordance with contract specifications and performance standards.
• Lead, mentor, and support Project Managers, Site Supervisors, and direct labor staff across various locations.
• Ensure staffing levels meet operational needs and promote a culture of accountability, safety, and excellence.
• Act as the primary liaison for government clients and contracting officers, fostering strong professional relationships, responding promptly to inquiries or concerns, and ensuring high levels of client satisfaction and long-term retention.
• Ensure strict compliance with all applicable Federal, State, and local regulations by actively monitoring operational practices and enforcing established policies.
• Conduct routine audits and site inspections to verify adherence to safety protocols, environmental guidelines, and quality assurance standards, addressing any deficiencies promptly and effectively.
• Develop and oversee budgets for each service contract, ensuring financial plans align with operational goals and contractual obligations.
• Monitor ongoing costs, control expenditures, and analyze financial performance to identify opportunities for increased profitability, all while maintaining high standards of service delivery and client satisfaction.
• Prepare and submit operational reports, performance metrics, and compliance documentation as required by contract terms and agency guidelines.
• Collaborate with senior leadership to identify growth opportunities, improve service delivery models, and expand contract portfolios.
• Address operational challenges, staffing issues, and client concerns with urgency and professionalism.
• Implement corrective actions and continuous improvement strategies.
• Conduct regular site visits across the region to assess operations, support teams, and engage with clients.

Benefits

• You’ll be a part of a mission-driven team that values your hard work and helps you grow.
• Access to an Employee Wellness Coordinator and robust wellness program that support your health and work-life balance.
• Opportunities for advancement—grow your career with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees