Regional Manager, Santa Barbara (4636)

MERCY HOUSE•Santa Barbara, CA

7d•$80,000 - $80,000

About The Position

The Regional Manager is responsible for the performance of all Programs and Services in Santa Barbara County. This position is responsible for supporting our program teams to increase their professional development, and assist with high acuity client needs, and to ensure that teams are practicing trauma informed and client focused strategies. Mercy House programs are continuously modified and improved to achieve the highest possible effectiveness. This position requires a minimum of three years of relevant management experience and acts as the primary representative of Mercy House in the community, building and maintaining strong relationships with partner organizations, funders, and stakeholders.

Requirements

Bachelor’s degree in social work (or related field) and/or three years of experience working with people experiencing homelessness is preferred
Proficiency in all Microsoft Office programs
Possess advanced typing skills, email etiquette knowledge, and internet usage skills
A valid CA driver’s license, proof of valid insurance and a reliable vehicle is required.
Comfortable with utilizing your own vehicle to travel to various operations locations in region, meet with partnering agencies, and to attend trainings and meetings with external stakeholders
Strong verbal communication and interpersonal skills
Ability to multi-task in a fast-paced environment
Dependability, responsibility, and the ability to communicate effectively and respectfully
Ability to lift, push, and pull up to 25 pounds
Prolonged periods of sitting a desk and working on a computer

Responsibilities

Shelter Program Management (35%) Oversee guest services and day-to-day operations to ensure a guest-focused, trauma-informed delivery in compliance with agency policies and procedures
Maintain accurate bed rosters daily
Coordinate with internal teams ensuring a housing-focused operation
Support site reviews, audits, and monitoring visits by regulatory or funding agencies
Encourage and discuss progress toward housing with shelter guests
Coordinate calendars and services provided by partner agencies
Oversee the collection and distribution of donations
Assist with monitoring facility security and maintenance
Ensure enforcement of our good neighbor policies
Assist with securing necessary resources
Oversee collection, input, and distribution of intakes/summary sheet /reports
Develop new partnerships with other agencies to enhance our current services
Manage program budgets, keep track of program expenditures, and collaborate with finance staff to ensure fiscal accountability
Submit vendor invoices in a timely manner
Facilitate Resident Advisory Council and partnership meeting
Staff Management (25%) Manage and supervise Shelter and Housing Navigation staff
Provide support and guidance to all shelter staff when necessary
Support hiring, onboarding, training, and performance management processes in coordination with Human Resources
Meet with identified staff individually at least once a month
Conduct midyear and annual reviews
Ensure staff adherence to documentation standards and data collection requirements
Community Relations (30%) Maintain active involvement with neighbors, program partners, and community service organizations
Attend community meetings representing Mercy House and looking for growth opportunities.
Act as our main local representative assisting with researching growth opportunities and supporting the implementation and oversite of new programs in the region
Respond to community concerns and inquiries in alignment with agency values
Miscellaneous (10%) Provide creative input to the Executive Team
Attend staff meetings and training workshops as needed
Monitor program performance and outcomes to ensure contractual obligations are met
Support continuous improvement initiatives across the region
Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications.
Supervise and train on-site volunteers and staff as needed
Perform ad hoc projects as appointed by Supervisor