Regional Manager - Affordable/Market Rate

Bigos Management•Golden Valley, MN

7d•$100,000 - $115,000•Hybrid

About The Position

The Regional Manager is responsible for overseeing the overall operation of the apartment communities within assigned portfolio. Provide leadership, direction, and support to property managers and their teams. Supports our employee-first culture and exemplifies our core values of relationships, development, quality, and responsibility. This position partners with Bigos Compliance staff to ensure the proper administration of the affordable properties’ subsidy programs. This role will also implement specific affordable training, process updates, and assist with MOR 9834 audits. Serve as a point of contact for sites outside the assigned region, providing guidance and support on various affordable housing programs and requirements Accountable for execution of company objectives in three key areas including: people, profitability, and growth. Maintains strong business partnerships with all internal customers and ensures Bigos property performance meets or exceeds targets of all Key Performance Indicators. Supports our employee-first culture and exemplifies our core values of relationships, development, quality, and responsibility. To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Requirements

BA or BS degree from a four-year college or university with focus in Real Estate, Business, related discipline, or equivalent work experience
Minimum of 5 years of experience as a property manager
Section 8 Project Based Compliance experience required
Fluent in English and skilled in oral and written communication
Ability to work in a high pace environment handling multiple tasks at one given time with little direction and supervision
Ability to use tact, diplomacy and a clear, courteous manner when dealing with staff, residents, and the public
Ability to manage, coach and lead teams
Decision-making, problem solving, and time management skills
Must have reliable transportation, valid state driver’s license and proof of insurance as travel between sites is required
Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; stamina to maintain attention to detail despite interruptions; vision to read printed material and a computer screen; and hearing and speech to communicate in-person and over the telephone. Must be able to visit properties regularly and perform audits of both inside and outside of buildings.

Nice To Haves

Assisted Housing Manager, Certified Occupancy Specialist (HUD), Certified Occupancy Manager, Housing Credit Professional, or Specialist in Affordable Housing Management certification strongly preferred
Experience with Yardi Software highly preferred

Responsibilities

Maximize revenue, control costs, increase resident retention, supervise, develop, and support property managers and their teams and ensure compliance with all corporate policies and procedures
Partner with property operations team to ensure Bigos standards are upheld, including physical asset quality, leasing and maintenance operations, and customer service
Work closely with our inhouse compliance and property managers to ensure preparation and submission of certifications/documents to various governmental agencies and properties.
Meet with state agency and affordable housing representatives on a regular basis while they conduct inspections and audits.
Review and update the Bigos Management affordable operations manual annually or when regulatory changes dictate
Maintain current, accurate knowledge of Affirmative Fair Housing Marketing Plan (AFHMP) and recommend changes to related company processes and procedures as warranted
Oversee the annual HUD contract renewals and any multi-year contracts in conjunction with Asset Management
Serve as 504 Grievance Coordinator for Bigos Management
Understanding of HUD federal VAWA requirements, including partnering with compliance and serving as a resource to site teams on VAWA-related processes and best practices.
Identify property performance deficiencies and implement corrective action plans including customer service, leasing, risk management, and safety
Act as an owner representative for 3rd party inspections as assigned
Maintain thorough product and market knowledge on all assigned communities through site visits and market research (market research should only be done by utilizing public information: i.e. property websites & internet searches)
Manage escalated resident issues
Arrange or fill in for property coverage including office coverage and business continuity
Hire, develop, and retain aspirational talent within assigned region
Supervise, mentor, and develop property managers and teams ensuring high performance and professional development, taking corrective action when needed and partnering with Human Resources
Conduct in person site visits at least twice a month, hold team meetings as needed, and schedule 1:1 sessions to ensure alignment with company goals and objectives
Review financial statements, community activity reports, maintenance inspections, and KPIs to measure productivity, goal achievement and to determine areas needing improvement
Implement revenue maximization and expense management strategies
Review and approve all property purchasing for adherence to budget

Benefits

Competitive benefit package, including HSA employer contribution, starting 1st of the month after hire
401(k) Plan with employer match
Ten paid holidays, no waiting period to receive holiday pay
Generous Paid Time Off (PTO) and rollover options
Volunteer Time Off (VTO), along with additional company sponsored volunteer opportunities
Company paid benefits including Life Insurance, Short Term and Long Term Disability
Employee Assistance Program (EAP)
Educational Assistance options
Rent discount
Life Time Fitness Membership discount