Regional Manager

Elmington Property Management • Knoxville, TN

1d

About The Position

POSITION SUMMARY: At Elmington Property Management, we do things a little differently. We're not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We thrive on showing investors, customers, and residents that property development & management doesn't have to be boring. Most property management companies refer to the team that keeps things running smoothly as "maintenance", but we are NOT most property management companies. Elmington focuses on providing the best service to our residents and our owners! Elmington Property Management Purpose and Core Values: The relentless focus on genuine care and standards of excellence for our residents, guests, and clients is our highest mission. Our common purpose is to make a meaningful impact in the lives of others through selfless service. Our Core Values: Win As One: We treat everyone with respect, kindness, and empathy. Harnessing cross-functional collaboration, we elevate success, understanding the principle ‘good for the hive, good for the bee.’ By Any Means: No matter the ask, we find a way and take total ownership to make it happen. We Forget The Ordinary, by making the impossible ideas possible, consistently going above and beyond, without compromising integrity. Continual Growth: We seize every opportunity to grow and develop as individuals, employees, and as a company. Be Clear, Be Kind: We believe in the kindness of clarity, courageously embracing hard conversations to advance together with shared understanding and transparency. EPM's Regional Managers are essential to the portfolio's overall success leading site operations while ensuring our residents' satisfaction. Our next Regional Manager will ensure efficient operations by overseeing the Community Directors, managing vendor relations, ensuring optimal property performance, providing financial reporting, and overseeing the leasing and financial goals and performance of your portfolio.

Requirements

• Exceptional verbal and written communication skills to liaise effectively with team leaders, corporate leadership, owners, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.
• Meet targeted revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring the property portfolio financial performance.
• Effectively manage staff, operations, and financial performance of your Region.
• Be the primary leader of EPM to local residents, vendors, and employees.
• Proactive attention to detail, searching constantly for ways to improve each property.
• Be an effective listener who offers helpful solutions.
• Possess great energy, enjoy challenges, and constantly set and reach new goals.
• Minimum of two (2) years of regional-level property management experience
• Prior experience as a Regional Manager required
• Experience managing both affordable housing and market-rate communities
• Lease-up experience required
• Demonstrated understanding of complex financial statements and operating budgets
• Proficiency in operating computers and other technological devices to access email, internet-based platforms, and company software
• Ability to prepare, locate, and compile reports, documentation, and operational materials
• Ability to operate a motor vehicle and travel frequently between properties within the assigned portfolio
• Ability to purchase business-related items and complete accurate expense reporting
• Availability to respond to urgent issues outside of normal business hours when required
• Minimum of 5 to 10 years multifamily, multi-location property management experience.
• Adapts well to changing priorities and circumstance.
• Working knowledge of local and federals laws including Fair Housing and Landlord Tenant Laws
• Strong interpersonal skills with the ability to influence /coach
• Successful team leader and team builder
• Previous experience leading a team to meet success through positive motivation, goal setting, and accountability.

Nice To Haves

• CPM preferred.
• Bachelor's degree in a field such as real estate, management, finance human services, or a related field or 10 years of multi-location management experienc
• Demonstrated track record of successfully leading high visibility and/or performance challenged properties

Responsibilities

• Ensure execution of Owner(s) strategies across the assigned portfolio
• Ensure team members are proficient in reviewing and interpreting financial statements and budgets
• Track performance metrics and report progress and results to leadership and ownership on a regular basis
• Positively represent Elmington Property Management with owners, vendors, and the broader community
• Continuously seek opportunities to improve team performance and operational effectiveness
• Enforce company policies and procedures while providing mentorship, guidance, and leadership development for team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager