Regional Manager

Smile Doctors•New Haven, CT

43d

About The Position

The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond. Looking for a position that makes you smile? We’re seeking a Regional Manager to join our growing team. The Regional Manager is responsible for supporting the region to achieve smooth operations, high levels of patient and team member satisfaction, and growth and profitability of the practice locations within the region. This role is also critical in facilitation the implementation of new initiatives to the practice locations. The Regional Manager will also act as an information resource and ambassador to patients, the community, doctors, and team members.

Requirements

Demonstrated ability to meet or exceed performance goals
Problem solving skills with ability to find creative solutions
Servant leadership mindset with strong coaching and conflict resolution skills
Excellent time management skills with ability to multi-task and prioritize work
Bachelor’s degree
Minimum of three years’ experience in a multi-unit leadership role

Nice To Haves

Experience in orthodontics/dental/healthcare industry preferred, but not required

Responsibilities

Build and maintain positive, productive working relationships with doctors in region
Coach and develop team members at practice locations within region
Serve as cultural leader in region and monitor and manage team morale
Oversight of practice location performance and operations, including daily, weekly, monthly, and annual metrics
Understand practice location staffing model and manage staffing levels effectively
Support strategic decisions within region and proactively bring ideas and proposals to leadership for review
Ensure the ultimate patient experience is being delivered at each practice location
Support the integration of new affiliations
Support the implementation of new processes and initiatives by understanding the unique operational nuances of each practice location and ensuring efficient adoption of initiatives
Review and support management of practice location schedules and doctor coverage
Visit each practice location at least quarterly and conduct weekly discussions with leadership at practice locations