Regional Manager, Northern California

World Wide Technology Healthcare Solutions•Sacramento, CA

5d•$180,000 - $220,000

About The Position

At its core, the Regional Manager role is about ownership–owning the services business in the region. Just like business owners in other industries–from entrepreneurs to general managers –RMs need to have end-to-end visibility into the business and each of its facets, monitor its health, and focus on specific areas, as day-to-day tactics and long-term strategies require. The value of the role is in the RM’s ability to flex to current priorities, to adapt to the strengths and weaknesses of the teams they work with, and to provide continuity to the services business. Successful RMs drive quality, growth, efficiency, and transformation within the business, while cultivating the WWT high-performance culture.

Requirements

Bachelor's degree, or relevant professional services management experience
Minimum of 10 years relevant industry experience
Demonstrated ability to understand and interact with Sales, Presales, Delivery and Governance Functions, and end Customers
Able to manage contract modifications and lead negotiations surrounding contract scope, cost, and schedule
Strength in solving complex issues including customer delivery challenges
Excellent understanding of the project lifecycle, issue and risk management and mitigation strategies
Demonstrated ability to work under pressure and meet deadlines and commitments
Strong organization and time management skills
Strong communication skills (written, verbal, and presentation)
Valid driver's license
Must be located on the West Coast preferrable in the Bay Area (California, USA)

Nice To Haves

Knowledge of core OEM (Cisco, Netapp, Dell EMC, VMware) technologies and deployment practices preferred

Responsibilities

Lead service-delivery teammates (in pods and various cross-functional teams) within region by articulating/translating strategic vision and goals
Lead collaboration between regional WWT leaders (service delivery, services sales, sales, finance, operations, and IT) and key partners
Serve as an escalation point for service-delivery issues
Represent the region in meetings with leadership (e.g., status, risk management, forecasting, strategic planning, etc.)
Manage services P&L for region to optimize profitability, resource utilization and investment
Monitor risks, issues and financial metrics and act, as needed, to protect GP and preserve our culture
Forecast financial performance by coordinating with PMO, finance and sales
Ensure feedback regarding service-delivery performance is provided to services-sales team via lessons-learned reviews, client feedback, etc.
Educate sales and service-delivery teams within region on services org, service lines, value proposition, capabilities, offerings, success stories, etc.–and represent these to clients, partners and OEMs as needed
Monitor sales pipeline and highlight opportunities and resource requirements for delivery teams
Assist services-sales teammates with SOW development as needed (e.g., scoping, deal structure and contracting)
Collect feedback from clients and sales counterparts regarding service-delivery performance
Monitor and report regularly to senior leadership on service-delivery KPIs, performance metrics, initiatives, risks & issues
Provide oversight of program/project performance, ensuring compliance with our best-practice operational designs, methodologies, and QA processes
Review and provide feedback on SOWs and MSAs in region
Collaborate with stakeholders in region to identify inefficiencies and implement process improvements, tools enhancements, etc.
Promote efforts within region to pilot or implement next-gen service-delivery approaches, resourcing models, tools, and automation
Identify regional requirements for resource, process, and tools improvements for leadership