Regional Manager

Demant•Rancho Cordova, CA

4h•$100,000 - $120,000•Remote

About The Position

The Regional Manager (RM) is responsible for overseeing and supporting the performance and operations of multiple HearingLife clinics within a designated district. The RM ensures that all clinics deliver outstanding patient care, meet or exceed performance goals, and operate in alignment with HearingLife’s mission, values, and standards. This role requires a strategic thinker who excels in team leadership, business operations, and customer-focused service.

Requirements

5+ years of experience in multi-site management in the healthcare or retail industry, with experience in the audiology or hearing care industry preferred.
Proven leadership abilities with experience developing high-performing teams.
Strong analytical skills and experience with performance metrics, budgeting, and financial management.
Excellent interpersonal and communication skills.
Ability to manage and prioritize multiple tasks in a fast-paced environment.
Passion for providing high-quality patient care and improving hearing health.
70% Travel- visiting clinics in your district 3 days a week
Must have a Valid drivers license

Nice To Haves

experience in the audiology or hearing care industry preferred.

Responsibilities

Team Leadership and Development:
Recruit, hire, and train clinic staff, including Audiologists, Hearing Aid Specialists, and Clinic Managers.
Develop team members through regular coaching, mentorship, and performance feedback.
Foster a positive work environment and culture of continuous learning, ensuring all employees are equipped to provide top-quality patient care.
Performance and Financial Management:
Set and monitor performance goals for each clinic, focusing on key metrics such as revenue, patient retention, and satisfaction.
Develop and execute district-level business strategies to achieve growth targets.
Regularly review financial performance and implement strategies to maximize profitability and minimize costs across clinics.
Operations Management:
Ensure clinics operate efficiently and effectively, aligning with HearingLife’s standards and protocols.
Oversee scheduling, resource allocation, and inventory management to maximize productivity and patient access.
Implement and monitor compliance with healthcare regulations, policies, and industry standards.
Patient-Centered Service:
Ensure each clinic delivers an outstanding patient experience through quality hearing care and excellent customer service.
Promote patient education and retention strategies that align with HearingLife’s mission of enhancing quality of life through improved hearing health.
Stakeholder and Cross-functional Collaboration:
Act as a liaison between clinics and corporate departments, including Marketing, HR, and Operations.
Communicate updates, changes, and expectations effectively to clinic teams and corporate stakeholders.
Represent the district in regional and corporate meetings, providing insights, updates, and recommendations.