Regional Manager

WILLIAM DOUGLAS MANAGEMENT LLC • Columbia, SC

3d • $58,000 - $70,000 • Onsite

About The Position

William Douglas Management is seeking a Regional Community Association Manager to join our incredibly talented team in Columbia, SC. The Regional Manager is responsible for the management of a portfolio of communities, oversees all property operations in the portfolio, including the financial performance of each community, ensuring an optimal return to owners and investors. This is a leadership role and requires someone with a strong sense of business and financial acumen. The Regional Manager will be responsible for setting performance goals, managing budgets, and executing marketing strategies, all while maintaining a collaborative and productive work environment The Regional Manager reports directly to the Regional Director of the region. The ideal candidate will have strong leadership skills, a proven track record of driving sales, improving operational efficiency, and fostering high-performing teams. This role requires a strategic thinker who can balance day-to-day management with long-term growth objectives, while ensuring consistent delivery of exceptional customer service and maintaining company standards.

Requirements

• 3-5 years of demonstrated experience in a similar role and/or as Community Manager.
• High School diploma required; college degree preferred.
• Must have a strong working knowledge of customer service principles and practices.
• Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity.
• Must be proficient and have a working knowledge of Microsoft Office Suite.
• Must have a valid Driver’s license.
• Employees are sometimes required to work for extended periods of times; being flexible in the hours which could include nights and weekends.
• Must have the ability to react and address all emergency situations in a timely manner.
• Excellent written and verbal communication skills

Nice To Haves

• Knowledge of CINC is a plus

Responsibilities

• Ongoing review and analysis of each property’s performance metrics based on the Key Performance Indicators (KPI’s) to ensure alignment with the business plan and goals.
• Conduct check-ins with team members and maintain an open-door policy
• Proactively contact 3-5 Board Members monthly; assist in client/owner relationships by conducting property tours, providing updates and information about the property performance, and responding to boards as needed.
• Attend occasional evening board and annual meetings.
• Proactively conduct site inspections.
• Review meeting minutes, budgets and financials with Community Managers.
• Ensure follow-up on vendor verification.
• Assist with due diligence of new acquisitions, dispositions, and third-party management transitions.
• Review contract renewals and proactively communicate with boards.
• Leverage client satisfaction scores to identify ways to continually improve client experience.
• Review invoicing to ensure prompt payment.
• Manage expenditures, PTO, and ensure timely invoice payments.
• Update after-hours call lists and resolve related issues, to avoid escalation.
• Organize Community Manager meetings and new hire training.
• Support Community Manager and respond to highly sensitive board or resident requests/concerns in a timely, professional manner.
• Recognize team achievements and manage change requests.
• Train, empower, and motivate team through team building activities, 1 on 1 meetings with Community Managers, continuous support and training, and providing feedback as needed.
• Partner with learning and development to organize vendor learning presentations.
• Work with Community Managers to address performance concerns promptly, as needed.

Benefits

• We offer competitive salary and comprehensive benefits package which includes health, dental, and vision insurance, disability, health spending account, and life insurance.
• Paid time off, holidays, and 401K.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED