Regional Manager

Summit Property Management•Houston, TX

17d

About The Position

Summit Property Management is seeking a highly skilled and results-driven Regional Manager to oversee a portfolio of multi-family communities in Houston, Texas. The ideal candidate will bring proven expertise in investor and ownership accountability, asset collections, and turnaround strategies for underperforming properties. This role requires strong leadership, superior customer service skills, and the ability to build teams. The Regional Manager will serve as a key liaison between ownership groups, asset managers, and onsite teams to ensure properties achieve operational, financial, and resident satisfaction goals.

Requirements

5+ years of regional manager experience in the multi-family housing industry.
Proven success in asset recovery, turnaround strategies, and operational improvement.
Demonstrated track record of effective collections management and improving delinquency metrics.
Excellent leadership, coaching, and communication skills with the ability to manage diverse teams.
Strong financial acumen, including budgeting, forecasting, and investor reporting.
Customer service focused, with the ability to build trust and positive relationships with residents, staff, investors, and ownership groups.
Proficiency in property management software (Yardi, RealPage, or similar).
Ability to travel regularly within assigned portfolio.

Responsibilities

Provide direct leadership and support to Property Managers across a designated regional portfolio.
Drive operational performance to meet or exceed ownership/investor expectations.
Develop and execute turnaround strategies for underperforming or troubled assets.
Monitor property financials, including rent collections, expense management, and variance reporting.
Ensure timely and accurate reporting to ownership groups, asset managers, and executive leadership.
Maintain strong customer service standards to maximize resident retention and community reputation.
Train, mentor, and develop onsite management teams to ensure consistency in policies, procedures, and performance.
Conduct regular property visits to assess physical conditions, operational practices, and compliance adherence.
Partner with accounting and asset management to ensure accuracy of budgets, forecasts, and collections.
Lead and support marketing, leasing, and resident engagement initiatives to drive occupancy.
Collaborate with ownership and investors on strategy, financial goals, and capital improvements.
Enforce company policies and promote a positive, team-oriented culture.