Affordable Regional Manager

Avenue5 Residential•San Francisco, CA

About The Position

Avenue5 is growing, and we are in search of a regional manager with affordable housing experience to join our dynamic team of Fivers! About Us We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we: Listen to our associates, recognize them, and give them room to grow Invest in our associates to help them become the best version of themselves Approach every important decision with our associates in mind Celebrate our associates’ successes and encourage them to raise the bar even higher About the Regional Manager Role We’re looking for a talented regional manager with LIHTC expertise who will be responsible for the overall operations of several properties, ensuring the efficient operations, overseeing vendor contracts and maintenance, lease administration, monthly reporting and ensuring a positive experience for the residents, associates and property owners in conjunction with the property leadership team.

Requirements

High School diploma or equivalent is required.
Five to ten years of property management experience is required.
Three to five years of direct management experience is required.
Prior experience in Yardi or another equivalent property management system is required.
Real estate license as required by state or local law.
Knowledge of P&L Statements, GL’s, budgeting, etc. is required.
Three to five years of ownership level responsibilities of resident rental lifecycle activities is required.
Ability effectively interact with residents, suppliers, other associates, and clients.
Ability to create a climate in which associates what to do their best by leading and communicating a shared vision with associates and providing coaching and development.
Ability to relay technical concerns with adequate detail, quickly and accurately.
High degree of initiative and problem-solving ability.
Intermediate level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
Ability to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.
Ability to write reports, business correspondence.
Excellent written and verbal communication skills.
Strong interpersonal skills to effectively and sensitively communicate with all levels of management.
Ability to work independently and prioritize effectively in a fast-paced environment.
Ability to cope and defuse situations involving angry or difficult people.
Required to pass the Avenue5 Fair Housing, Diversity and Inclusion Training within 30 days of employment.
Required to maintain a regular schedule which may require working overtime, weekends and non-traditional holidays.
Ability to travel including overnight.

Nice To Haves

Bachelor’s degree is preferred.
Understanding of HUD and/or loan assistance process is preferred.

Responsibilities

Oversees the operations of several properties including resident satisfaction and retention, full resident lifecycle activities (e.g., lease administration, rental collection and delinquency management), property P&L, and property marketing in accordance with company standards.
Responsible for ensuring a high level of client customer satisfaction.
Responsible for full associate life cycle including recruiting, mentoring, and performance management.
Creates strategic marketing plans to attract and retain residents in conjunction with Avenue5 marketing team.
Responsible for the properties annual budget, P&L statements, general ledger and creating necessary reports for the property owners and Avenue5 leadership.
Understands the operations guidelines for each property established within the Property Management Agreement.
Regularly inspect the property to ensure the highest level of curb appeal, office and maintenance operations, and competive market positioning.
Responds to escalated resident complaints and issues and serve as liaison to residents and corporate office regarding the administration of common area maintenance and the enforcement of landlord rules and regulations.
Oversees site natural disaster and emergency evacuation plans.
Oversees the management of the property and associate safety records, property loss claims and risk management initiatives.
Other responsibilities as assigned by management.