Regional Manager

Civista Bank • Lawrenceburg, IN

397d

About The Position

The Regional Manager (RM) plays a crucial role in achieving business results by aligning retail strategic objectives with branch operations. The RM serves as the primary coach and advisor to branch managers, ensuring consistent implementation of business processes and exceptional customer experiences. This leadership position focuses on driving regional and branch performance, sales growth, and customer satisfaction through effective management, partnerships, and problem resolution.

Requirements

• 6 years' experience in retail or branch banking environment.
• Proven track record of sales and new business development.
• Excellent oral, written, and presentation skills.
• Multiple branch management experience required.
• Bachelor's Degree preferred; High School diploma or equivalent required.

Responsibilities

• Create strategic plans to enhance shareholder value through market share growth and operational efficiency.
• Build and lead a diverse and effective team to deliver exceptional customer experiences.
• Drive the consultative sales process to grow market share and revenue.
• Foster community involvement and develop relationships to position Civista Bank as a trusted financial provider.
• Engage in ongoing personal and professional growth through development plans.
• Expand consumer and business relationships through partnered visits with branch leadership.
• Maintain high levels of communication and follow-up with internal and external customers.
• Regularly mentor branch teams and review operational reports and customer service surveys.
• Support and exemplify exceptional customer experiences within branches, achieving satisfaction metrics.
• Encourage the use of technology in banking interactions, including mobile and online banking.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED