Regional Manager Technical Sales Americas

Hotelbeds Group • Orlando, FL

108d

About The Position

The Regional Manager of Client Technical Solutions (CTS) is a senior leadership role responsible for overseeing the strategic execution of client solutions across an entire region. This position manages a diverse team of Area Managers, STAMs, and STAM Acquisition Managers, focusing on scaling technical capabilities, standardizing processes, and driving client success. The Regional Manager acts as a key link between the regional teams and the global CTS leadership, aligning local initiatives with corporate strategies. This role demands a deep understanding of the travel tech landscape, strong leadership skills, and the ability to foster collaboration across multiple departments to achieve business objectives.

Requirements

• Minimum 10+ years of experience, with at least 5+ years in senior management roles within client solutions or technical account management.
• Proven track record in leading large, diverse teams and executing regional strategies.
• Extensive experience in API integration, optimization, and driving client success.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Advanced certifications in strategic leadership, API management, or project management are preferred.
• Fluent in English (required); additional language proficiency is a plus.

Responsibilities

• Develop and implement the regional strategy for CTS, aligning with global objectives.
• Lead the team in executing initiatives that drive growth, enhance client satisfaction, and optimize API performance.
• Mentor Area Managers, STAMs, and STAM Acquisition Managers, fostering a collaborative and high-performance environment.
• Conduct regular performance reviews, provide actionable feedback, and create professional development opportunities.
• Lead efforts to standardize client support processes and API optimization practices across the region.
• Implement best practices and drive the adoption of tools and technologies that enhance efficiency and service quality.
• Utilize data analysis and visualization tools (Tableau, Grafana) to monitor regional performance metrics.
• Provide comprehensive business reviews, identifying trends and opportunities for improvement.
• Develop regional KPIs and track progress against targets, focusing on metrics such as NPS, client retention, CTOS, and API utilization.
• Work closely with global leadership, Product Management, IT, and Sales teams to align on client needs and strategic initiatives.
• Act as a senior advocate for the region, representing client feedback and market insights during global planning sessions.
• Drive regional business development efforts by identifying growth opportunities and supporting acquisition strategies.
• Attend key client meetings and industry events, building strong relationships with strategic partners.

Benefits

• Attractive benefits package
• Opportunity to work within an innovative, engaging and multicultural environment.
• Opportunity to build strong and lasting business relationships and friendships from around the world.
• Opportunity in developing your career locally or within one of our beautiful working locations across the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree