Regional Manager, Retail - San Francisco

Equinox • San Francisco, CA

1d

About The Position

The Regional Manager, Retail is fiscally responsible for the oversight and execution of monthly sales plan achievement, bi-yearly inventory results, and overall brand standards and operational efficiencies across all Shop locations within their designated territory. In partnership with General Managers and Assistant General Managers of their assigned clubs, they are responsible for staffing positions and training all Shop Managers-on-Duty and Style Advisors to operate according to brand standards. This role directs and motivates the retail sales team to ensure the highest level of customer service to every Equinox member and guest. The Regional Manager, Retail reports directly to the Senior Regional Club Director, supporting club leadership with overall brand and club culture cohesion for Retail, and a seamless member experience across all locations within the Market. They are also supported by a national Retail Field Leadership team and a Retail Corporate team, from whom they take direction on Retail-specific policies and procedures, financial goals and planning, and merchandise selection and allocation — ensuring maximum productivity and compliance with all company standards across their territory.

Requirements

• Combination of education and/or experience sufficient to successfully perform the essential functions of the role
• Multi-unit or multi-store management experience preferred
• Proven leadership ability and comfort taking direction from multiple stakeholders
• Experience in a customer service business; retail experience strongly preferred
• Excellent verbal and written communication skills
• Basic computer skills and retail math knowledge
• Hardworking and diligent, with a high degree of personal integrity and honesty
• Strong time management, organizational, problem-solving, and communication skills
• Ability to embrace and apply new techniques and ideas
• Availability to work a varied schedule based on the needs of a unique retail environment
• Physical requirements: ability to lift, carry, and move a minimum of 40 lbs, including fixtures and product
• Ability to actively supervise a retail sales floor
• Ability and willingness to travel to all Shop locations within the territory

Responsibilities

• Serves as point-person for coaching, training, and developing all levels of Shop staff within their Market, including Shop Managers-on-Duty (MODs) and Style Advisors
• Identifies top training talent on the existing team and partners with them to onboard and develop each new employee
• Recruits and maintains a staff that reflects the needs of the business and the character of each club community
• Assists club management team with hiring, coaching, and development of Shop staff
• Creates and maintains a succession plan within the territory
• Acts as partner to club management and People & Culture on all employee relations and accountability interactions
• Achieves assigned monthly sales goals across all Shop locations within the territory
• Coaches and develops Shop MODs and Style Advisors in selling tactics, tools, and key business metrics
• Ensures an unparalleled customer experience for all Equinox members and guests
• Acts in the best interest of the member when resolving any issues related to The Shop
• Maintains current knowledge of all club and Shop services, programs, and products
• Understands the member profile and demographic of each club in the territory
• Personally engages in club communities and helps Shop teams do the same
• Engages Shop teams in a manner that is respectful, professional, inspirational, and motivating
• Maintains a regular communication cadence with the Senior Regional Club Director to ensure retail operations align with club-level priorities and brand direction
• Provides global feedback and offers possible solutions to the Retail Corporate team, Retail Field Leadership, and club business partners
• Contributes a clear point of view during company calls, team meetings, and leadership presentations
• Keeps all relevant parties informed of Corporate communications through timely emails and verbal discussion
• Shares vision and direction with the Shop team in a way that earns enthusiasm and ensures follow-through
• Understands and upholds all loss prevention and inventory management policies, and ensures total team adherence to these standards
• Ensures personal and team comprehension of all communications and training materials, and timely, accurate completion of all assigned operational tasks
• Assists with scheduling and shift coverage in partnership with the Senior Regional Club Director, club management, and the Retail Corporate team
• Performs timely, comprehensive Shop Visit Audits — both formal and informal
• Ensures that each Shop and its staff reflect company brand standards through proper execution of merchandising and marketing direction, housekeeping standards, and adherence to the Shop dress code
• Enforces and maintains excellent organizational standards on sales floors, at cash wraps, and in stockrooms
• Ensures Shops within the territory are visually compelling by adhering to standards set by the Retail Corporate team and in partnership with the Senior Regional Club Director, club business partners and Retail Field Leadership team
• Seeks creative solutions to operational and business challenges
• Adapts management style as appropriate based on audience and context
• Manages time efficiently across the territory, implementing best practices for visit planning and prioritization
• Builds effective relationships and partnerships with fellow employees, colleagues, supervisors, and club leadership
• Maintains working knowledge of happenings and general standards across the club environment to encourage camaraderie and a unified team spirit
• Complies with and enforces all company policies and procedures; embraces and champions company initiatives
• Communicates clearly and effectively at all levels, with tact and diplomacy
• Remains receptive to feedback and demonstrates the ability to adapt accordingly

Benefits

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees