Regional Manager Retail Health - Occupational Medicine

MultiCare Health System • Tacoma, WA

32d

About The Position

Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the pacific northwest. With over 250,000 5-star reviews, Indigo is transforming health care through a truly people-centered approach to medicine. Our team is passionate about modernizing the health care experience by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class health care when and where people need it most. FTE: 1.0, Shift: Day, Schedule: Mon-Fri, 8am-4:30pm Position Summary The Regional Manager-Retail Health is a lead administrative position responsible for the oversight and management of the daily operations for multiple affiliated Retail Health and ancillary service locations that are geographically dispersed in the region. The Regional Manager will need to travel to the various clinics on a regular basis and be available during business hours (including night/weekends). This individual maintains broad ownership of all administrative functions of the clinic locations, including operations, marketing, finance, assisting in managed care/third party contracting when requested, physician compensation and reimbursement information when requested, human resource management, medical and business information systems, ancillary service general knowledge and planning and development. In partnership with the regional Clinical Care Director, this individual maintains the highest quality clinical and service experience for every customer at every site. Hospital-based leaders may have a dual matrixed reporting structure.

Requirements

• Minimum of a bachelor's degree or four (4) years of experience in lieu of degree will be considered
• Minimum five (5) years of experience in professional or technical role required (urgent care or healthcare field preferred)
• Minimum three (3) years of experience in a supervisory or lead capacity
• Consideration may be given to internal candidates not meeting the minimum qualifications

Nice To Haves

• Master’s degree preferred

Responsibilities

• Oversees staff by providing direction and promotes a positive team environment through retention and engagement activities, and leads effective organizational change
• Identifies opportunities for improving efficiency to achieve and exceed objectives, and ensure a remarkable customer experience at each site by following Indigo Service Standards
• Partners with and supports efforts of Clinical Education and Service Excellence to ensure the highest quality care and experience is delivered at all times at all sites. Supports Area Managers and Clinic Managers in accountability and coaching efforts.
• Acts as a patient advocate and provides resolution of patient service or experience complaints
• Reviews monthly management reports and identifies opportunities for improving efficiency to achieve and exceed objectives, identify potential cost reductions/revenue enhancements and ensure a remarkable customer experience at each site by following Indigo Service Standards
• Oversees assessments and documentation of the biophysical, psychosocial, environmental, self-care, educational and discharge factors to formulate, modify or initiate individualized plans of care appropriate to the developmental status of the patient and service line standards
• Reinforces practice activities that ensure corporate compliance

Benefits

• We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off.
• Competitive compensation enhanced by volume incentives, customer experience bonuses, sign-on bonuses, tuition assistance, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager