Regional Manager - Retail Health

MultiCare Health System • Renton, WA

2d

About The Position

About Indigo Urgent Care Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the pacific northwest. With over 250,000 5-star reviews, Indigo is transforming health care through a truly people-centered approach to medicine. Our team is passionate about modernizing the health care experience by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class health care when and where people need it most. FTE: 1.0 Shift: Day Schedule: Monday through Friday, with on-call responsibilities on weekends Position Summary The Regional Manager-Retail Health is a lead administrative position responsible for the oversight and management of the daily operations for multiple affiliated Retail Health and ancillary service locations that are geographically dispersed in the region. The Regional Manager will need to travel to the various clinics on a regular basis and be available during business hours (including night/weekends). This individual maintains broad ownership of all administrative functions of the clinic locations, including operations, marketing, finance, assisting in managed care/third party contracting when requested, physician compensation and reimbursement information when requested, human resource management, medical and business information systems, ancillary service general knowledge and planning and development. In partnership with the regional Clinical Care Director, this individual maintains the highest quality clinical and service experience for every customer at every site. Hospital-based leaders may have a dual matrixed reporting structure. A Better Way to Work in Health Care Flexible schedule: Make a positive difference in your community and have time and energy to pursue your passions outside of work. Team-based care model: Be part of a team that is dedicated to excellence - not only for our customers, but for each other. No patient panels. Modern clinic environment: Technology-enabled clinics designed for today’s clinician and clinical staff. Unique earning potential: Competitive compensation enhanced by volume incentives, customer experience bonuses, sign-on bonuses, tuition assistance, and more. Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $107,598.00 - $156,353.60 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align. Associated benefit information can be viewed here. MultiCare’s roots in the Pacific Northwest go back to 1882, with the founding of Tacoma’s first hospital. Over the years, we’ve grown from a Tacoma-centric, hospital-based organization into the largest, community-based, locally governed health system in the state of Washington. MultiCare's comprehensive system of health includes more than 300 primary, urgent, pediatric and specialty care locations across Washington, Idaho and Oregon, as well as 13 hospitals. We welcome patients from the entire Pacific Northwest region and our 20,000-plus team members — including employees, providers and volunteers — proudly care for the communities we serve. Without a doubt, our organization has changed over the years. But what has never changed, throughout our long history, has been our dedication to the health and wellness of the people of the Pacific Northwest. Guided by our mission, vision and values, we are on a continuous journey to deliver the services that our communities need, and to ensure access to those services, now and in the future. Join our talent network by creating a simple profile with us and we'll see if you're a fit for any current openings! Don't see an opening that fits your current preferences? Create a job alert for the type of job you're looking for, and we'll notify you when one gets posted! Click here to create a Job Alert. MultiCare provides equal employment opportunity to all employees and job applicants. We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are a job applicant who requires a reasonable accommodation, please communicate your request to your recruiter, who will help coordinate the appropriate process.

Requirements

• Minimum of a bachelor's degree or four (4) years of experience in lieu of degree will be considered
• Minimum five (5) years of experience in professional or technical role required (urgent care or healthcare field preferred)
• Minimum three (3) years of experience in a supervisory or lead capacity
• Consideration may be given to internal candidates not meeting the minimum qualifications

Nice To Haves

• Master’s degree preferred

Responsibilities

• Oversees staff by providing direction and promotes a positive team environment through retention and engagement activities, and leads effective organizational change
• Identifies opportunities for improving efficiency to achieve and exceed objectives, and ensure a remarkable customer experience at each site by following Indigo Service Standards
• Partners with and supports efforts of Clinical Education and Service Excellence to ensure the highest quality care and experience is delivered at all times at all sites. Supports Area Managers and Clinic Managers in accountability and coaching efforts.
• Acts as a patient advocate and provides resolution of patient service or experience complaints
• Reviews monthly management reports and identifies opportunities for improving efficiency to achieve and exceed objectives, identify potential cost reductions/revenue enhancements and ensure a remarkable customer experience at each site by following Indigo Service Standards
• Oversees assessments and documentation of the biophysical, psychosocial, environmental, self-care, educational and discharge factors to formulate, modify or initiate individualized plans of care appropriate to the developmental status of the patient and service line standards
• Reinforces practice activities that ensure corporate compliance

Benefits

• Flexible schedule
• Team-based care model
• Modern clinic environment
• Competitive compensation enhanced by volume incentives, customer experience bonuses, sign-on bonuses, tuition assistance, and more.
• medical, dental and retirement benefits and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees