Regional Manager, Operating Room Integration Customer Success (East Region)

KARL STORZ

95d

About The Position

The Regional Manager, Customer Success will oversee a team of Customer Success Managers, ensuring timely and accurate Operating Room installations, with a focus on customer success and satisfaction. This role will develop and enhance the team's skillsets, maintain horizontal alignment with service and deployments verticals, and drive process improvements to impact customer satisfaction.

Requirements

• Bachelor's degree in Construction Engineering, Construction Management, Engineering, Civil Engineering, Computer Engineering, or related field; or 10 years of relevant equivalent experience
• 5-10 years of experience in a technical role, preferably in AV or IP; knowledge and experience in the medical device and/or healthcare marketplace preferred
• 3-5 years of experience in consulting, project delivery, or project management; construction project management experience a plus.
• Minimum of 3 years of people management experience preferred
• Proven experience in managing a geographically diverse team
• Excellent communication and organizational skills
• Ability to work in ambiguous or high-stress situations
• Demonstrated record of working collaboratively in a matrixed environment

Nice To Haves

• Technical and/or Project Management certifications
• Holistic understanding of Cable Terminations and handling
• Holistic understanding of Cable Media
• Advanced knowledge in control systems, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders
• Technical project installation and/or integration experience

Responsibilities

• Lead and develop a team of 10 Customer Success Managers
• Ensure timely and accurate Operating Room installations
• Drive customer success and satisfaction
• Develop and enhance team's skillsets and capabilities
• Maintain horizontal alignment with service and deployments verticals
• Drive process improvements to impact customer satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees