Regional Manager of Patient Experience and Nursing Engagement

Compass Group

80d • $90,000 - $100,000

About The Position

As the Regional Manager of Patient Experience and Nursing Engagement, your primary responsibilities will be to enhance the patient experience while supporting and building relationships with Nursing to improve our overall impact and value. This position will support a region covering six States (Texas, Louisiana, Arkansas, Oklahoma, Arizona, New Mexico) and approximately 70 hospitals with three weeks of travel per month. You will develop action plans with Nursing from site specific patient experience data in collaboration with the Crothall Healthcare SVP and RVP, our operations team, and support associates. In collaboration with Compass One VP of Nursing you will communicate Nursing needs to operations and support teams. This position will lead a team of nine Patient Experience Managers to improve our year over year experience scores and strengthen Nursing relationships within the current account base.

Requirements

• Bachelor’s degree in Nursing, Healthcare Administration, Hospitality, and/or Business or equivalent combination of education and experience
• Registered Nurse strongly preferred
• 3 – 5 years of nursing or patient satisfaction experience
• Excellent organizational skills and ability to multi-task are essential
• Excellent communication skills are critical with the ability to make influential presentations that resonate with clients and show value
• Ability to travel three weeks per month

Responsibilities

• Identifies the current reality of the nursing/support service partnership relative to patient satisfaction
• Analyzes data that is pertinent to our success (admissions, discharges, nursing needs, healthcare trends, etc.)
• Actively participates in all hotlist calls while monitoring and evaluating PEM performance
• Establishes key relationships with the Nursing staff (CNO, Case Management/Social Services, Bed Board, Nursing leaders, House Supervisors)
• Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs
• Works closely with on-site management team to reach operational and patient satisfaction goals
• Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance
• Maintains and supports client satisfaction at a level that ensures account retention

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees