Regional Manager Customer Success East (Remote)

Stryker•Cincinnati, OH

1d•$102,600 - $222,300•Remote

About The Position

The Regional Manager, Customer Success leads a geographically distributed team of Customer Success professionals supporting Smart Care’s largest and most strategic customers. This role owns customer outcomes across a defined region, including adoption, retention, expansion, and overall customer health. As a member of the Smart Care Go-to-Market team, we aspire to sustain Stryker's Smart Hospital Platform using approaches our customers rave about. We do this through clear communication, exemplifying professionalism, driving consistency, and empowering customers. Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces!

Requirements

Bachelors degree required
Minimum 8 years in customer success or account management with min 3 years leading teams, mentoring, and/or coaching
Ability to travel as needed (20%)

Nice To Haves

Healthcare industry and enterprise SaaS experience.
Excellent project management skills.
Demonstrated experience with customer success software tools and CRM systems.
Experience with Stryker Digital solutions
Demonstrated history of managing difficult customer situations with positive outcomes.

Responsibilities

Lead, coach, and develop a regional team of Customer Success Managers
Own customer health, renewal readiness, and expansion outcomes
Hire, onboard, and train high-performing customer success professionals
Partner with Sales, Customer Excellence, Technical Support, Marketing and Engineering
Act as escalation point for critical customer issues within your region, supporting team on customer and internal meetings as needed
Develop regional processes, metrics, and reporting