REGIONAL MANAGER - CENTRALIZED SCHEDULING

Seminole Hard Rock Hotel & Casino•Davie, FL

27d

About The Position

The Scheduling Manager leads the labor planning and scheduling function, ensuring optimal staffing across all gaming and hospitality operations. This role oversees the implementation labor forecasts, staffing models, and scheduling practices that align with business demand, service standards, and labor compliance requirements. The manager directs a team of Scheduling Analysts and partners with Operations, HR, and Finance to balance workforce efficiency, service quality, and cost control.

Requirements

Deep understanding of workforce planning software; prior experience with Virtual Roster, Kronos, Amadeus, or RMS preferred
Experience in casino, hospitality, or large-scale frontline operations (5+ YOE in casino scheduling preferred)
Extensive managerial experience managing small, cross-property teams (3+ YOE managing preferred)
Strong ability to communicate concisely across leadership levels
Ability to manage multiple team members and meet variable timelines across multiple locations
Present performance and workforce insights to senior leadership & functional leads
Create & oversee team training & knowledge upskilling to ensure scheduling excellence
Lead reviews on analysts' outputs (functional schedules)
Hold QBR (or equivalent) to ensure labor scheduling portfolio is on track and that gaps are addressed quickly

Responsibilities

Review and approve significant scheduling adjustments (e.g., leave allocations, special staffing circumstances, overtime overages, above-ceiling adjustments, incremental hiring)
Oversee and revise staffing schedules produced by scheduling analysts to ensure alignment with demand forecasts and service standards
Communicate enterprise-wide labor forecasts from corporate team to cross-functional stakeholders across all gaming & hospitality functions
Translate forecasted labor requirements into actionable staffing plans across functions
Overlay event scheduling, promotions, and other marketing material dates with staffing plans to ensure proper meeting of labor supply to demand
Be able to lead and develop scheduling analysts to create high preforming scheduling teams
Establish clear performance objectives, training plans and development paths for team members to reach success
Safeguard standards and provide actionable feedback for scheduling analysts to ensure scheduling excellence
Consult with senior management and functional leaders to align demand forecasting requirements and staffing goals
Communicate scheduling updates, labor trends, and opportunities to optimize labor scheduling to key stakeholders