Regional Manager, Canyon Area Operations - Yellowstone National Park

Xanterra Parks & Resorts • Yellowstone National Park, WY

381d

About The Position

The Regional Manager, Canyon Area Operations has full authority and responsibility to direct all phases of day-to-day operation at the Canyon Lodge and the Canyon campground all located within the Canyon region of Yellowstone National Park. This position will be involved with off-season planning for these areas as well as in-season management of this hotel property and the direct oversight of the Canyon Campground Operations. The position is full-time year-round, with a typical schedule of 40 hours per week, which may include weekends, evenings, and holidays.

Requirements

• Business Management or Hospitality Degree or 3-5 years equivalent experience with Yellowstone Operations preferred
• Possession of valid driver's license and safe driving history required
• Minimum of 3 years general/administrative, full-service hospitality management experience required
• Excellent oral and written communication skills
• Motivational, organizational, analytical and time management skills
• Knowledge of Xanterra policies and procedures
• Knowledge of Microsoft Word and Excel

Responsibilities

• Lead and develop seasonal property management teams to achieve financial and guest service objectives
• Ensure compliance with guest service standards, National Park Service regulations, and company policies
• Collaborate with various departments on recruitment, training, and development of staff at all levels
• Manage labor expenses and other operational costs while maintaining high service standards
• Monitor and improve guest and employee satisfaction through regular inspections, feedback analysis, and action plans
• Serve as a liaison between the company, National Park Service, and other park partners
• Oversee and participate in property operations, including evaluations, sustainability initiatives, and risk management
• Continuously seek improvements in efficiency, processes, and procedures to maximize revenue and enhance guest service

Benefits

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees